Housing > Resident Resources > Terms & Conditions > Lincoln Park Student Housing Guide > Inspection & Repairs

Inspection & Repairs

Inspections and Repairs

Odors

An offensive odor is an odor of such intensity that it becomes apparent or bothersome to others. Student housing has the right to rid the room of the odor at a cost to the resident if they not comply with the request to eliminate the odor immediately. Residents should report any offensive odors to their repective area office.

Health & Safety Inspections

Housing staff will perform health and safety inspections of every university room and apartment at least once per academic quarter. All instructions requiring compliance with policies must be followed or disciplinary action may be taken and monetary fees applied.

With regard to room cleanliness, acceptable health practices must be observed. All rooms may also be inspected while the halls close for winter break in order to ensure that no health or safety issues exist. Residents may be assessed fees at any point if Housing staff determine repairs are needed.

All decisions by Housing and Residential Education related to damages and room condition are final. All residents in a unit will be assessed fees should a unit fail its health and safety inspection twice. In addition, should Housing staff discover infractions during inspections that would be considered of a serious nature and viewed as posing potential harm to the residents and hall community, a fee of $150 per person may be assessed to the residents. Serious-nature infractions and prohibited items include, but are not limited to:

• Tampering with safety equipment (fire extinguishers, alarm panels, sprinkler heads, heat detectors, smoke detectors, etc.)

• Lit candles, lit cigarettes, burning incense or any open flame

• Explosive devices, firearms or fireworks

• Furniture or personal items blocking emergency exits

In addition to the fee for serious-nature infractions, the facilities assistant will submit an incident report. The incident report will be processed through Residential Education and the resident may be referred through the student conduct process. Prohibited items will be confiscated or disabled with a plug-locking device. Upon completion of the in-unit health and safety inspection, staff members will lock the room/apartment door behind them. If a resident does not have their key to re-enter the room, they will be responsible for a lock-out fee as doors should be locked when residents away and residents should carry their room/apartment keys.​

Repairs & Maintenance / Work Orders

If a unit needs repairs, please use our work order process.

NOTE: Students should be advised that there are times a member of our facilities team will need to enter your room to complete a work order or tend to any other facilities issues. In the event that a staff member enters your room, we ask that you please put on a face mask while that individual is there. They will be masked as well. We want to ensure everyone’s health and safety.

Non-Emergency

Repair requests must be submitted online. To expedite service, please be as detailed as possible and send no more than one work order or repair request per the work order form. For example, if reporting a broken light switch and a heating issue, two work orders must be submitted - one work order per issue. Please specify the location of the problem (e.g., the light switch in the bathroom). Work orders are only processed during business hours, Monday through Friday, when the university is open.

Facilities Emergencies

To report a problem that requires the immediate response of a staff member (e.g. overflowing toilet, loss of electricity, leak/flooding, etc.), please call rather than placing a work order. 

  • During normal business hours (9:00 a.m. to 5:00 p.m., Monday through Friday), contact the appropriate area office or the main DePaul Housing office at (773) 325-7196.
  • Outside of normal business hours (nights, weekends, and holidays), notify the front desk of the building or call Public Safety at (773) 325-7777. 

Leaks or Flooding

Residents should treat any sort of leak or flooding as an emergency. Report leaks or flooding to the area office 9:00 a.m. to 5:00 p.m., Monday through Friday, and to Public Safety at (773) 325-7777 outside of these times. Residents may be held accountable for damage if leaks or flooding are not reported in a timely manner.

Pest Control

If a resident has pest concerns in a room, immediately report a potential problem via the work order system. DePaul Housing has protocols in place with Facility Operations and a pest control vendor to manage any reported cases. There is a regular schedule maintained for pest control of common areas. It is the resident's responsibility to prepare the room or apartment for treatment, if applicable. Failure to maintain a clean residence (i.e., clean of waste and debris) may be grounds for a damage billing fee to the student account. Notifications of treatment will be sent out prior to the service. When pest control remediation requires residents to clean and/or launder personal items, residents are responsible for taking care of this on their own. DePaul University does not cover the cost of cleaning or laundering personal items.

Notices

When facility-related issues arise, communication will be sent out to students via notices in halls, emails, or posters. Emergency maintenance updates will be posted on the electronic display monitors in the residence halls when necessary.

Housing, ResEd, and Facility Operations maintenance staff will follow social distancing and face mask requirements when entering students' rooms and apartments.

Temperature

All heating, ventilation, and air-conditioning* (HVAC) equipment is controlled and maintained by the engineering staff. It is the university’s policy to maintain the following seasonal temperatures:

  • Summer (May 1 to October 1): 72 to 76 degrees Fahrenheit
  • Winter (October 1 to May 1): 68 to 72 degrees Fahrenheit
Engineers will adjust HVAC equipment as needed to maintain unit temperatures within that range. 
  • If a unit seems to be uncomfortably warm, please submit a work order online or contact the area office or the main DePaul Housing office at (773) 325-7196 during business hours or Public Safety at (773) 325-7777 after business hours and on weekends. 
  • If heat is not working properly and the temperature falls below this range, report it as an emergency. Please contact the area office or the main DePaul Housing office at (773) 325-7196 during business hours. After business hours, call Public Safety at (773) 325-7777 so that an on-call engineer can be dispatched. 
  • In certain cases, buildings are controlled by building automation systems. In these instances, adjustments may occur without an engineer being dispatched to the site. 
Please note that seasonal changes create challenges with temperature regulation in large buildings like residence halls, where it can take several days to switch over between heating and cooling. To avoid freezing plumbing and sprinkler pipes in rooms or apartments, please leave windows closed in the winter months and report hot rooms as instructed above.​