If you just moved on to campus within the last 24 hours, your account may not be activated yet. This process happens automatically within 24 hours of moving into campus housing.
If you are a resident of University Center in the Loop, you are not eligible for Philo. University Center provides coax-based wired TV service in all student units.
If you are a resident of a traditional hall that has returned home for the Winter Break closure (Thanksgiving to New Year), your account is inactive during the time that your residence hall is closed.