The professional and student staff in the Department of Housing & Residence Life work to provide clean, safe and vibrant living and learning communities for DePaul University students.
The Department of Housing & Residence Life
The Department of Housing & Residence Life (“DePaul Housing”) is responsible for many aspects of living on campus, including billing, room assignments, residence hall front desk operations, safety, facility work orders, building access, laundry, move-in and move-out logistics, and the room selection process, among other things. DePaul Housing staff work in the main office, area offices, and remotely. Emails, phone calls, and website chat features will likely be available from 9:00 a.m. to 5:00 p.m.
DePaul Housing is also in charge of responding to student crises, building a sense of community and DePaul spirit, managing the student conduct process, and providing students with high-quality opportunities for engagement. There are staff members who live on campus and are available to assist residents with transition concerns and ongoing advocacy. Please check our
website for more details.
Residents should contact the main office to:
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Cancel a housing agreement
- Change a meal plan
- Ask questions about housing assignments
- Request to change rooms or campuses
Area Offices are located in the East and West areas of campus. Residents should contact an area office to:
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Check in or check out of an assigned housing unit
- Ask questions about how to place a work order or to follow up on a work order request
- Receive access assistance (lost key, lock change, lost or misplaced DePaul ID)
- Report damage to a room or apartment or with any general questions about damage billing
- Ask questions about health and safety inspections or about facilities projects
- Report a daytime (between 9:00 a.m. and 5:00 p.m.) facility emergency issue in a housing unit
Student Staff
Resident Assistants (RAs) / Senior Resident Assistants (SRAs) – Resident Assistants and Senior Residents Assistants are students who live on the residence hall floors and have been selected and trained to assist and support residents. They help create a community by providing resources to connect with the greater DePaul community and educational events. RAs/SRAs can also help residents address roommate conflicts, navigate Chicago, and adjust to college life.
Residents should contact their RA to:
- Ask questions about events in residence halls
- Get engaged with residence hall communities
- Get assistance when experiencing trouble with a roommate
- Get assistance with adjusting to college life
- Seek a referral to resources on campus
- Ask questions about the student conduct process
Office Assistants (OAs) - Office Assistants are student staff members who work in the area offices during business hours. They address access issues, assist with move-ins and move-outs, and they respond to facilities emergencies during business hours.
Desk Receptionists (DRs) – Desk Receptionists are student staff members who are responsible for monitoring access control at residence hall front desks. The DRs check identification, manage the visitor sign-in process for visitors, and serve as friendly campus resources for residents and their visitors. There are also Lead Desk Receptionists, who are students who supervise Desk Receptionists.
Facilities Project Crew – Crew is composed of student staff members who follow up on general furniture- and appliance-related work orders. Crew performs regular inspections of common areas and is involved in a wide variety of housing facility projects.
Professional Staff
Assistant Residence Directors (ARDs) – Assistant Residence Directors are graduate student staff members who are responsible for assisting the residence director in supervision of the student RA staff and for providing community-building and educational opportunities. ARDs live on campus and can provide emergency response to student incidents outside of normal business hours.
Residence Directors (RDs) – Residence Directors are master’s level, or master’s seeking professional staff who supervise the student RA staff and facilitate the educational and social events in residence halls. RDs are available for support, advice, and advocacy. They typically live in an apartment in the hall. Along with RAs, Residence Directors are responsible for building community, responding to policy violations, and providing emergency response to student incidents that occur outside of normal business hours.
Area Coordinators (ACs) - Area Coordinators are master’s level professional staff who supervise the RA staff and facilitate the educational and social events in residence halls. ACs are available for support, advice, and advocacy. They typically live in an apartment inside a residence hall. ACs also manage the Area Office, which can assist with a variety of residential student needs.