Project Description

Designed, built, and launched service portals for Financial Affairs, Jarvis CDM, and a larger portal that includes data from every ServiceNow portal in one location. Worked with Financial Affairs and CDM groups to create a robust and helpful knowledge base and a straightforward service portal design. Worked in conjunction with the ServiceNow team and university leadership to create a "portal of portals" that displays search results from all accessible knowledge bases and displays all tickets and requests across portals. 

Primary Strategic Drivers

• Technology Support and Services
• Technology Consolidation
• Knowledge Management
  

Collaborative Groups

• Financial Affairs
• Office of the EVP
• Jarvis CDM
  

Collaborative Teams within Information Services

• ServiceNow team
• Help Desk
  

Groups Benefiting from the Project

• Faculty
• Staff
• Student Employees