Information Services > Help & Support > Get Help

Get Help

Help Desk

Is something broken or not working properly? Self-help information is available by searching the knowledge base or reach out to the Help Desk:

Online: Submit a ticket through the Help Desk
Email: helpdesk@depaul.edu
Phone: 312-362-8765
Help Desk hours
In-person: Genius Squad and Blue Demon Card offices
Classroom technology support

When to contact the Help Desk:

Login, email, MFA or password issues
Trouble accessing or using D2L, Campus Connect, and other apps, systems, or services
Computer, network, printer, or WiFi problems
Problems with Microsoft 365 apps or other licensed software
Mobile Blue Demon Card
Computer labs and classroom software
Many other technical problems

Walk-In

ID Card, UPass, and password reset support at ID Card Services.

Hardware and software support for students at the Genius Squad.

Classroom Emergency Hotline

extension 2-5900
or press the Classroom Technology Hotline button on the classroom phone

Remote Assistance

A Help Desk analyst may need to establish a secure remote connection to your computer to enable us to troubleshoot, diagnose and correct problems. The analyst will provide you with a secure six digit pin to enter into the LogMeIn remote support system.