Serving DePaul's Technology Needs
Information Services offers a range of tech support for the DePaul community including the Help Desk, Genius Squad, ID Services, and Classroom Technology Support. Information Services, commonly known as IS, offers technology services designed to meet the hardware, software, network infrastructure, telecommunications, and technical support needs of our students, faculty and staff. Information Services is also responsible for the maintenance and support of the university’s classroom technology, computer labs, and wired and wireless connectivity to DePaul’s network.
Help Tickets and Service Requests
Get Tech Help
Is something broken or not working properly? Self-help information is available by searching the knowledge base or reach out to the Help Desk:
When to contact the Help Desk
- Login, email, MFA or password issues
- Trouble accessing or using D2L, Campus Connect, and other apps, systems, or services
- Computer, network, printer, or WiFi problems
- Problems with Microsoft 365 apps or other licensed software
- Mobile Blue Demon Card
- Computer labs and classroom software
- Many other technical problems
TECHNOLOGY CHECKLIST VIDEO FOR NEW STUDENTS
Visit the
Getting Started: Tech Checklist for students
page in the knowledge base to view the entire checklist (with this video), including links from this video, a plain-text version of the content, and more details about technology at DePaul.
TECHNOLOGY CHECKLIST VIDEO FOR NEW FACULTY AND STAFF
Visit the
Getting Started: Tech Checklist for
faculty and
staff pages in the knowledge base to view the entire checklist (with this video), including links from this video, a plain-text version of the content, and more details about technology at DePaul.