Help & Support

Is something broken or not working properly? Self-help information is available by searching the knowledge base or reach out to the Help Desk:

• Online: Submit a ticket through the Help Desk
• Email: helpdesk@depaul.edu
• Phone: 312-362-8765
• Help Desk hours
• In-person: Genius Squad and Blue Demon Card offices
• Classroom technology support

When to contact the Help Desk:

• Login, email, MFA or password issues
• Trouble accessing or using D2L, Campus Connect, and other apps, systems, or services
• Computer, network, printer, or WiFi problems
• Problems with Microsoft 365 apps or other licensed software
• Mobile Blue Demon Card
• Computer labs and classroom software
• Many other technical problems

If you experience problems with the classroom technology during your class, press the Classroom Technology Hotline button on the phone next to the podium (or dial extension 2-5900) to speak with a support specialist.

The Genius Squad is DePaul's premiere walk-in support center. For current students, we provide free technical support for computers, mobile devices, and other personal electronic devices.

The Genius Squad can assist with:

• Wireless setup and support
• Email configuration on mobile devices
• Virus and malware removal
• Software installation, removal, and troubleshooting
• Hardware diagnostics and upgrade evaluations
• Installation of common upgrade or repair components
• Operating system installations, upgrades, and reimaging
• A variety of other technical services

Genius Squad locations:

• Lincoln Park: Schmitt Academic Center (SAC), Room 205
• Loop Tech Center: Lewis Center, Room 1350

Blue Demon Card Office Locations and Hours

DePaul University has Blue Demon Card offices located on the Lincoln Park and Loop campuses. The Blue Demon Card office offers assistance with U-Pass and Blue Demon Card topics.

Lincoln Park Campus Location

• Student Center, Room 109, 2250 N. Sheffield, Chicago, IL 60614
• Phone: 773-325-7466
• View hours of operation

Loop Campus Tech Center

• Lewis Center, Room 1350, 1 E. Jackson Blvd., Chicago, IL 60604
• View hours of operation

Note: Questions related to Blue Demon Cards can be directed to the Help Desk. You can reach the Help Desk at helpdesk@depaul.edu or call (312) 362-8765.

Learn more about the mobile Blue Demon Card at bluedemoncard.depaul.edu