Help & Support

Is something broken or not working properly? Self-help information is available by searching the knowledge base or reach out to the Help Desk:

• Online: Submit a ticket through the Help Desk
• Email: helpdesk@depaul.edu
• Phone: 312-362-8765
• Help Desk hours
• In-person: Genius Squad and Blue Demon Card offices
• Classroom technology support

When to contact the Help Desk:

• Login, email, MFA or password issues
• Trouble accessing or using D2L, Campus Connect, and other apps, systems, or services
• Computer, network, printer, or WiFi problems
• Problems with Microsoft 365 apps or other licensed software
• Mobile Blue Demon Card
• Computer labs and classroom software
• Many other technical problems

If you experience problems with the classroom technology during your class, press the Classroom Technology Hotline button on the phone next to the podium (or dial extension 2-5900) to speak with a support specialist.

The Genius Squad is DePaul's premiere walk-in support center. For current students, we provide free technical support for computers, mobile devices, and other personal electronic devices.

The Genius Squad can assist with:

• Wireless setup and support
• Email configuration on mobile devices
• Virus and malware removal
• Software installation, removal, and troubleshooting
• Hardware diagnostics and upgrade evaluations
• Installation of common upgrade or repair components
• Operating system installations, upgrades, and reimaging
• A variety of other technical services

Genius Squad locations:

• Lincoln Park: Schmitt Academic Center (SAC), Room 205
• Loop Tech Center: Lewis Center, Room 1350

Blue Demon Card offices issue physical Blue Demon Cards to students, faculty, and staff members. We also distribute CTA Ventra U-Pass transit cards.

• View Blue Demon Card office locations and hours
• Learn more about the mobile and physical Blue Demon Card at bluedemoncard.depaul.edu
• More info about mobile and physical Blue Demon Card support