Information Services > Help & Support

Help & Support

Help Desk

Is something broken or not working properly? Self-help information is available by searching the knowledge base or reach out to the Help Desk:

When to contact the Help Desk:

  • Login, email, MFA or password issues
  • Trouble accessing or using D2L, Campus Connect, and other apps, systems, or services
  • Computer, network, printer, or WiFi problems
  • Problems with Microsoft 365 apps or other licensed software
  • Mobile Blue Demon Card
  • Computer labs and classroom software
  • Many other technical problems

Classroom Emergency Hotline

If you experience problems with the classroom technology during your class, press the Classroom Technology Hotline button on the phone next to the podium (or dial extension 2-5900) to speak with a support specialist.

Genius Squad

The Genius Squad is DePaul's premiere walk-in support center. For current students, we provide free technical support for computers, mobile devices, and other personal electronic devices.

The Genius Squad can assist with:

  • Wireless setup and support
  • Email configuration on mobile devices
  • Virus and malware removal
  • Software installation, removal, and troubleshooting
  • Hardware diagnostics and upgrade evaluations
  • Installation of common upgrade or repair components
  • Operating system installations, upgrades, and reimaging
  • A variety of other technical services

Genius Squad locations:

  • Lincoln Park: Schmitt Academic Center (SAC), Room 205
  • Loop: DePaul Center, Room 11029

Blue Demon Card Offices

Blue Demon Card offices issue physical Blue Demon Cards to students, faculty, and staff members. We also distribute CTA Ventra U-Pass transit cards.