DePaul University Information Services > Help & Support > Technology FAQ

Technology Frequently Asked Questions

Resetting Campus Connect Passwords

​The fastest way to reset your Campus Connect password is to use the “Recover Password” link on the Campus Connect login page. After entering your username and answering a series of verification questions, you will be sent a temporary password at your preferred email address. If you encounter any problems during this process, the Help Desk can assist with password resets at 312-362-8765.

Activating Student Email Account & Resetting Password

Please note that mail.depaul.edu accounts can only be created by currently enrolled students.
To activate your student email account, navigate to mail.depaul.edu/activate and log in with your Campus Connect credentials. Follow the steps to receive an initial password for your account. The main login page is located at mail.depaul.edu.
 
​If you have already activated your student email account but you are unable to log into mail.depaul.edu, you will need to reset your account’s Office 365 password. Please navigate to mail.depa​ul.edu/pwreset, log in with your Campus Connect credentials, and follow the instructions to create a temporary Office 365 password for your account.

Allowing Pop-up Windows

Some documents on Campus Connect, such as the Unofficial Transcript and employee Pay Stubs, open in a pop-up window. If you try to view documents such as these and nothing appears, your browser may be blocking the pop-up window. To allow the pop-up to open:

Internet Explorer:

internetexplorer.JPGWhen IE blocks a pop-up, a notification message will appear at the bottom of the window saying "Internet Explorer blocked a pop-up from (web address)." Click "Options for this site" and select "Always Allow." Try following the link on the webpage again, and it should now allow the pop-up window to open.

Microsoft Edge:

edge-popup.jpgWhen Edge blocks a pop-up, a notification message will appear at the bottom of the window saying "Microsoft Edge blocked a pop-up from (web address)."  Click "Always Allow."  Try following the link on the webpage again, and it should now allow the pop-up window to open.

Mozilla Firefox:

firefox.JPGWhen Firefox blocks a pop-up, a notification message will appear below the address bar saying "Firefox prevented this site from opening a popup window." Click the Options button to the right of this message. Select "Allow pop-ups for (web address)." Try following the link on the webpage again, and it should now allow the pop-up window to open.

Google Chrome:

chrome.JPGWhen Chrome blocks a pop-up, a small icon that looks like a box with a red X over it will appear on the right side of the browser's Address Bar. Click this icon. It will display a message saying pop-ups have been blocked. Below this message, select "Always allow pop-ups from (web address)." Try following the link on the webpage again, and it should now allow the pop-up window to open.

Safari:

Safari's pop-up blocker needs to be disabled entirely to allow pop-up windows. To temporarily disable the pop-up blocker, click the Safari menu at the top-left of your screen and click on Preferences. In the Preferences menu, click the button for Security. On this page, uncheck the checkbox for "Block pop-up windows" and close the Preferences menu. Try clicking the link on the webpage again, and the pop-up window will open. You may want to follow the same steps to turn the pop-up blocker back on once you have retrieved the information you are looking for.

Clearing Your Browser Cache

If you have having difficulty accessing Campus Connect, one of the first things you should try is clearing your browser cache.

Keyboard Shortcut:

On most computers, you can use a keyboard shortcut to clear your browser cache.  On a Windows computer press "control" + "shift" + "delete."  On a Mac, press "command" + "shift" + "delete."  If that does not work, try the instructions below for your specific browser.

Internet Explorer 1​0 & 11:

Note: Internet Explorer is not fully compatible with Campus Connect at this time.  You can try using Campus Connect in Compatibility View using the instructions below.  If this does not work, please try a different browser.
  1. Click on the gear icon in the top right corner.
  2. From the “Safety" menu, select “Delete Browsing History."
  3. Uncheck the box "Preserve Favorites website data."   Check the boxes “Temporary Internet files,” “Cookies,” and “History.”
  4. Select “Delete."
  5. Reboot your computer.
  6. Navigate to the Campus Connect login screen.
  7. See if the Compatibility View button appears in the Address bar.  The button will look like a ripped piece of paper.  If the Compatibility View button is visible, click the button.

Microsoft Edge:

  1. Click on the Hub icon, which looks like three horizontal bars, and is located in the upper right hand corner just to the right to the “Favorites” star.
  2. From this menu, click on “Clear all history.”
  3. Select “Cookies and saved website data” and “Cached data andfiles.”
  4. Click "Clear."
  5. Reboot your computer.​

 Firefox:

  1. Press the Menu button (three horizontal lines) at the top-right.
  2. Select "History."
  3. Select "Clear Recent History."
  4. Set "Time range to clear" drop-down to "Everything."
  5. Select "Browsing & Download History", "Cookies", "Cache", "Active Logins."
  6. Click “Clear Now."
  7. Reboot your computer.

Google Chrome:

  1. Press the "Customize and control Google Chrome" buttonwhich looks like three horizontal lines​ and is located at the top-right corner.
  2. Select "History."
  3. Select "Clear Browsing Data."
  4. In the "Obliterate the following from" drop-down, select "the beginning of time."
  5. Check the boxes for "Browsing history," "Download history," "Cookies and other site and plug-in data" and "Cached images and files."
  6. Press "Clear browsing data."
  7. Reboot your computer.

Safari:

  1. Click on "Safari" in the top left corner.
  2. Select "Clear History."
  3. Select "All history" from the drop-down menu.
  4. Click "Clear history."
  5. Reboot your computer.

Connecting Game Consoles, Smart TVs or Legacy Devices to Wireless

Devices such as game consoles, smart TVs and older devices that cannot connect to "802.1x" networks will need to be connected to our legacy wireless network, depaulwireless. In addition to connecting to the network with a WEP key, your device will need to be manually registered from a web browser. The WEP key and registration instructions can be found on the Legacy Device Information page.

Connecting to the Wireless Network

​Instructions on connecting various devices to our wireless network can be found at wireless.d​epaul.edu. Our primary network is “depaulsecure,” which authenticates using your Campus Connect username and password. Please note that you may be prompted to trust or accept a security certificate when connecting.

Course Registration & Student Account Issues

​For assistance with course registration, as well as other questions regarding your courses or your student account, please contact the DePaul Central office at 312-362-8610 or DPCL@depaul.edu.

D2L: Course Not Appearing In D2L

​Please note that it can take up to 24 hours after enrollment for a course to appear in D2L.
If you have enrolled in a course but it is not appearing under "My Courses" in D2L, this generally means the course’s D2L page has not yet been made “active” and visible to students. If you believe the course is meant to be active, please email your instructor.

D2L for Faculty: Activating a D2L Course

For written instructions and a video walkthrough on activating your D2L course, please visit the Teaching Commons Ac​tivating Your Course In D2L​ page.

Demon Express Accounts

Demon Express is a prepaid debit account linked to your Student ID card. It can be used for campus services such as printing, food, books, and other school supplies. For instructions on adding funds and for more information on the account, please visit the Demon Express Overview page.

Dorm Cable TV Setup

​Once you have connected a coaxial cable to the cable input in your room, make sure your TV’s tuner is switched from “Antenna” to “Cable” and select the option to automatically scan for available channels. If you have any trouble connecting to the TV service, or if you have any other questions regarding your dorm room, please contact Housing Services at 773-325-7196.

Installing Office 365 Applications

​Your student mail.depaul.edu account includes free access to the Microsoft Office suite for the duration of your time as an enrolled student. For instructions on installing the Office applications, please visit go.depaul.edu/office365.

Printing On Campus

“Intelliprint” printing stations are available in computer labs, libraries, and residence halls on campus. Enrolled students receive $24 in free printing funds each quarter. Information on the Intelliprint system, as well as instructions on printing from personal laptops using the “IPrint from Anywhere” software, can be found on our Intelliprint page.

Student and Employee Software Discounts

Information on discounted software available for students and employees can be found at our Software for Personal Computers page. Many programs are available at a discount through the Kivuto Web Store, where an account can be established using your student or employee email address.

U-Pass Distribution Dates & More Information

U-Pass distribution dates and locations, as well as eligibility requirements, can be found at upass.depaul.edu. We also recommend creating your Ventra account at ventrachicago.com as this will allow you to access information such as active passes and outstanding balances on your Ventra account. If you have trouble using your U-Pass, please call the Help Desk at 312-362-8765 or email upass@depaul.edu.

Walk-In Technology Help for Students - Genius Squad

The Genius Squad (hours & locations) provides free, in-person support for enrolled DePaul students, assisting with various technology issues such as wireless setup, Office installation, software troubleshooting, and general hardware repair.