Information Services > Help & Support > Technology FAQ
The fastest way to reset your DePaul/BlueKey password is to use the BlueKey self-service password function. (You can only use self-service password reset if you have already registered for BlueKey multi-factor authentication). View the password reset tutorial. If you encounter any problems during this process, the Help Desk can assist with password resets at 312-362-8765.
If you have having difficulty accessing Campus Connect, one of the first things you should try is clearing your browser cache.
On most computers, you can use a keyboard shortcut to clear your
browser cache. On a Windows computer press "control" + "shift" +
"delete." On a Mac, press "command" + "shift" + "delete." If that does
not work, try the instructions below for your specific browser.
Your BlueM@il student email account includes free access to the Microsoft Office 365 for the duration of your time as an enrolled student. For instructions on installing the Office applications, please visit office365.depaul.edu.
Some documents on Campus Connect, such as the
Unofficial Transcript and employee Pay Stubs, open in a pop-up window.
If you try to view documents such as these and nothing appears, your
browser may be blocking the pop-up window. To allow the pop-up to open:
IE blocks a pop-up, a notification message will appear at the bottom of
the window saying "Internet Explorer blocked a pop-up from (web
address)." Click "Options for this site" and select "Always Allow." Try
following the link on the webpage again, and it should now allow the
pop-up window to open.
Edge blocks a pop-up, a notification message will appear at the bottom
of the window saying "Microsoft Edge blocked a pop-up from (web
address)." Click "Always Allow." Try following the link on the webpage again, and it should now allow the pop-up window to open.
Firefox blocks a pop-up, a notification message will appear below the
address bar saying "Firefox prevented this site from opening a popup
window." Click the Options button to the right of this message. Select
"Allow pop-ups for (web address)." Try following the link on the webpage
again, and it should now allow the pop-up window to open.
Chrome blocks a pop-up, a small icon that looks like a box with a red X
over it will appear on the right side of the browser's Address Bar.
Click this icon. It will display a message saying pop-ups have been
blocked. Below this message, select "Always allow pop-ups from (web
address)." Try following the link on the webpage again, and it should
now allow the pop-up window to open.
Safari's pop-up blocker needs to be disabled entirely to allow pop-up
windows. To temporarily disable the pop-up blocker, click the Safari
menu at the top-left of your screen and click on Preferences. In the
Preferences menu, click the button for Security. On this page, uncheck
the checkbox for "Block pop-up windows" and close the Preferences menu.
Try clicking the link on the webpage again, and the pop-up window will
open. You may want to follow the same steps to turn the pop-up blocker
back on once you have retrieved the information you are looking for.
The Genius Squad (hours & locations) provides free, in-person support for enrolled DePaul students, assisting with various technology issues such as wireless setup, Office installation, software troubleshooting, and general hardware repair.
Campus Connect:campusconnect.depaul.eduDesire 2 Learn (D2L):d2l.depaul.eduStudent and Employee Office 365 Email:bluemail.depaul.eduCTA U-Pass Information:upass.depaul.edu