Walk-In Technology Help for Students - Genius Squad
The Genius Squad (hours & locations) provides free, in-person support for enrolled DePaul students, assisting with various technology issues such as wireless setup, Office installation, software troubleshooting, and general hardware repair.
Frequently Asked Questions
Resetting Campus Connect Passwords
The fastest way to reset your Campus Connect password is to use the “Recover Password” link on the Campus Connect login page
. After entering your username and answering a series of verification questions, you will be sent a temporary password at your preferred email address. If you encounter any problems during this process, the Help Desk can assist with password resets at 312-362-8765.
Activating Student Email Account & Resetting Password
Please note that mail.depaul.edu accounts can only be created by currently enrolled students.
To activate your student email account, navigate to mail.depaul.edu/activate
and log in with your Campus Connect credentials. Follow the steps to receive an initial password for your account. The main login page is located at mail.depaul.edu
If you have already activated your student email account but you are unable to log into mail.depaul.edu
, you will need to reset your account’s Office 365 password. Please navigate to mail.depaul.edu/pwreset
, log in with your Campus Connect credentials, and follow the instructions to create a temporary Office 365 password for your account.
Course Not Appearing In D2L
Please note that it can take up to 24 hours after enrollment for a course to appear in D2L.
If you have enrolled in a course but it is not appearing under "My Courses" in D2L, this generally means the course’s D2L page has not yet been made “active” and visible to students. If you believe the course is meant to be active, please email your instructor.
Connecting to the Wireless Network
Instructions on connecting various devices to our wireless network can be found at wireless.depaul.edu. Our primary network is “depaulsecure,” which authenticates using your Campus Connect username and password. Please note that you may be prompted to trust or accept a security certificate when connecting.
Printing On Campus
printing stations are available in computer labs, libraries, and residence
halls on campus. Enrolled students receive $24 in free printing funds each
quarter. Information on the Intelliprint system, as well as instructions on
printing from personal laptops using the “IPrint from Anywhere” software, can
be found on our Intelliprint page.
Dorm Cable TV Setup
Once you have connected a coaxial cable to the cable input
in your room, make sure your TV’s tuner is switched from “Antenna” to
“Cable” and select the option to automatically scan for available channels. If
you have any trouble connecting to the TV service, or if you have any other
questions regarding your dorm room, please contact Housing
Services at 773-325-7196.
Demon Express Accounts
Express is a prepaid debit account linked to your Student ID card. It can be
used for campus services such as printing, food, books, and other school
supplies. For instructions on adding funds and for more information on the
account, please visit the Demon Express Overview page.