Information Services > About > System Updates

System Updates

Alerts

These alerts detail any service impacts, unplanned outages, critical security issues such as widespread virus outbreaks or phishing scams.   If you have any questions about these service impacting issues, or want to know how they might affect you, please contact the Help Desk

Alert Description

Update: Resolved - Virtual Labs - Mac Client Access Issues

Services:

​This only affects Mac users attempting to access Virtual Labs


User Impact:

​Mac Users are unable to access applications in the Virtual Lab environment.

​A recent update to the Microsoft Remote Desktop client(v10.3.4) for macOS has caused clients to be unable to connect to our available applications in the Virtual Lab. Users will see an error when attempting to connect. Our team has opened a premier ticket to work towards a resolution. Windows clients are not affected.

 

NoteA new version of the client, 10.3.5 has been tested and found to work correctly.  IS recommends all Mac users download the Microsoft Remote Desktop client version 10.3.5.

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IS Updates

This list will include some details around what is new and changing within Information Services and the services we support.  Here you can find a listing of planned system updates, upcoming maintenance, and major project updates.

Event Description

Splunk System Maintenance Downtime

Date: Dec 06, 2019 8:00 AM
Services:
This will impact the entire Splunk system

User Impact:
Splunk will be unavailable for ~30-60 minutes during the maintenance period but data will propagate into the system once it is back up and running.
IS Systems Engineers will be performing some maintenance on the Splunk environment beginning Monday, December 9 at 8AM. This work will require a resetart of the servers, so searching will be down for ~30-60 minutes while this occurs.

Campus Connect Maintenance Downtime

Date: Dec 08, 2019 12:01 AM
Services:
PeopleSoft (Campus Connection) CS

User Impact:
Campus Connect will not be available during this time.
Information Services will be applying security patches to the PeopleSoft Campus Solutions system on December 8 beginning at ~12:01AM, and will be completed by 2AM. Campus Connect will not be available during this time.

Storage System Maintenance

Date: Dec 10, 2019 6:00 PM
Services:
This maintenance work is being done on our secondary Loop data center storage array.  

User Impact:
We do not anticipate that there will be any disruption or impact from this maintenance.
Information Services will be conducting update and patching maintenance on some of our storage arrays on Tuesday, December 10, beginning at 6PM. This work is exepcted to complete by 9PM.

Storage System Maintenance

Date: Dec 12, 2019 6:00 PM
Services:
This maintenance work is being done on our primary Elk Grove data center storage array.  

User Impact:
We do not anticipate that there will be any disruption or impact from this maintenance.
Information Services will be conducting update and patching maintenance on some of our storage arrays on Thursday, Decmeber 12, beginning at 6PM. This work is exepcted to complete by 9PM.

 

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