ServiceNow Reporting and Dashboards

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IT PMO - Project Highlights
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ServiceNow Reporting and Dashboards

Project Description

In collaboration with the ServiceNow team within Information Services, IT PMO created a series of data-driven dashboards and reports for various offices and individuals throughout DePaul. These user-friendly dashboards display clear data and trends that are extracted from the expansive data captured in ServiceNow through tracking requests, issues, and knowledge base interactions.

Primary Strategic Drivers

  • Improved Data and Reporting
  • Increased Process Clarity

Collaborative Groups

  • Financial Affairs
  • HR Information Systems team

Collaborative Teams within Information Services

  • ServiceNow team
  • Development Operations
  • IT Project Management Office

Groups Benefiting from the Project

  • Staff Members