ServiceNow Reporting and Dashboards

Project Description

In collaboration with the ServiceNow team within Information Services, IT PMO created a series of data-driven dashboards and reports for various offices and individuals throughout DePaul. These user-friendly dashboards display clear data and trends that are extracted from the expansive data captured in ServiceNow through tracking requests, issues, and knowledge base interactions.

Primary Strategic Drivers

Improved Data and Reporting
Increased Process Clarity

Collaborative Groups

Financial Affairs
HR Information Systems team

Collaborative Teams within Information Services

ServiceNow team
Development Operations
IT Project Management Office

Groups Benefiting from the Project

Staff Members