Operating System Support
The Technology Support Center (TSC) is able to provide troubleshooting support for macOS versions 10.11 (El Capitan) and higher that are installed onto DePaul purchased, Technology Depot-provided, computers. The TSC will reinstall the appropriate operating system upon customer request, or as needed to resolve a computing issue. We will also back up data as needed. Please note that the TSC does not support dual boot disk partitions such as Boot Camp or Parallels; however, we do support VMware Fusion running a Windows 7 virtual machine on a Mac. For assistance with any operating system or hardware issues please contact the Help Desk
The TSC is able to provide support for applications that are included on the operating system as configured by the Technology Depot. Self Service application, such as Adobe Creative Cloud applications, require the latest version of the McAfee agent is installed. The latest version of the McAfee agent can be installed from Self Service. The TSC will provide installation, configuration, and limited troubleshooting support for specialized or custom applications as long as licensing requirements are met and software is approved and purchased accordingly. For more information about the software that is installed on DePaul imaged computers please visit Software for DePaul Use. For any assistance with any of these supported applications please contact the Help Desk.
Information Services collaborates with Procurement Services to ensure that all hardware purchased by DePaul is compatible and will operate effectively in the University's environment. Procurement partners with Apple to offer their lines of desktop and laptop computers. All hardware acquired through Procurement Services is imaged and configured at the Technology Depot with the University's standard software package. For additional information about purchasing a new computer, please visit Procurement Services