IS Service Requests
Information Services has updated the request process for several services that IS provides for DePaul employees, consolidating them into one request form and adding additional workflow controls and tracking. To access IS Service Requests, log into Campus Connect, go to Self Service, IS Service Requests, and click on My Requests.
Once you submit the form, each request will begin a workflow consisting of one or more approval steps. PeopleSoft Access Requests and ImageNow Access requests will begin the approval workflows by sending an email to the first approver, notifying them they need to review a request.
You may track the status of your open requests in the My Requests page. Just click on the details link in the list to see the details for all individual access requests from that request.
More detailed instructions may be found here.
How do I know what PeopleSoft role to request?
DePaul manages four separate PeopleSoft systems (CS, HR, CRM, and Finance), and each system has hundreds of separate security roles in them. Unless you do this frequently and know the exact role to request, reach out to the functional security area to discuss your needs. You may find the relevant contact on the form once you select the Owner (e.g. Admissions, Student Records, Financial Aid, etc.).
How do I know where my request is?
You may track the status of your PeopleSoft and ImageNow access requests in the My IS Service Requests page. To do this, click on the details link in the list to see the details for all individual access requests from that request. Phone requests are sent to a different system, which should send out emails when provisioning is complete. To follow up on phone requests, send an email to email@example.com and someone can assist you.
Who can approve requests if a manager or supervisor is unavailable?
In the event that the responsible manager is unavailable to approve service requests, a Proxy approver may be set up for the manager. This proxy approver will be able to approve all requests normally sent to the manager, until the proxy approval authorization is removed. Proxy approvers can be added (and removed) using the IS Service Request Form. Proxy requests will automatically be approved and set up, with emails going to the requestor, the Proxy, and the manager/supervisor.
I have questions about what access is needed and I'm not sure whom to ask?
On the access request form, once you select a service (e.g. PeopleSoft, ImageNow), and then select a functional area (e.g. Human Resources, Student Financials, etc.), you wil see a description of the scope represented by that functional area, as well as a contact that can assist with answering questions regarding access.
Can a manager or supervisor delegate approvals to someone else?
If a manager or supervisor would prefer to delegate the approval of service requests to someone else, a Proxy approver may be set up for the manager. This proxy approver will be able to approve all requests normally sent to the manager, until the proxy approval authorization is removed. Proxy approvers can be added (and removed) using the IS Service Request Form. Proxy requests will automatically be approved and set up, with emails going to the requestor, the Proxy, and the manager/supervisor.
How do I approve requests?
Approvers (including supervisors, and employees that need to sign off on requests) can access all outstanding requests in the My Approvals page. Departmental approvers can find additional details on the process, along with how to request updates to the approver group members and and group details here
How do I request access or service for a non-employee (i.e. a 'Friend' of DePaul)?
This request form and workflow is only designed for DePaul employees. If you are requesting PeopleSoft or ImageNow access for a non-employee Friend of DePaul, please reach out to the appropriate area directly via email.
- PeopleSoft access: email the functional area in question (e.g. firstname.lastname@example.org, email@example.com, etc.). If you are unsure, the department and contact email can be found inside the form, or you can email firstname.lastname@example.org or email@example.com.
- ImageNow access: email ImageNowAdmin@depaul.edu and they can assist you in coordinating with the right drawer owners for approval.
Phone requests for non-employees may be entered in the form. The requester can just use their own DePaulID when requesting the phone for the non-employee.