Division of Student Affairs > Student Services > Counseling
Crisis Hotlines Coping with Trauma Contact UCAPS
HOURS9 a.m. - 5 p.m.Monday through Friday*
LOCATION2250 N. Sheffield AvenueStudent Center, Suite 350Chicago, IL 60614
SW corner of Sheffield and Belden
LOCATION25 E. Jackson BoulevardLewis Center, Suite 1400Chicago, IL 60604
SW corner of Wabash and Jackson
Full-time and part-time DePaul students enrolled in a degree program and currently-registered in classes during the quarter they seek services are eligible for UCAPS services. Services include: (in-person or telehealth) individual counseling, group counseling, crisis intervention; and referrals to community providers and agencies. In addition, students enrolled in a degree program can access the "We Take Care @ DePaul" 24/7/365 care line for mental health phone support services, regardless of class registration.
Students-at-large, non-degree seeking students and individuals enrolled in certificate programs may have a brief screening & consultation with recommendations and referrals for off-campus services.
DePaul employees are not eligible for UCAPS (even if enrolled as a student). Employees seeking counseling services can contact the Employee Assistance Program or their HMO/PPO for more infromation.
UCAPS offers a goal-focused, time-limited, and collaborative approach to mental health services in which students work collaboratively with their therapists to focus on goals that would be completed in a short-term during their academic career at DePaul.
For long-term needs, students will be referred to providers in the community. In addition, students are referred out to community providers when student’s counseling needs are best met with higher level of care (partial program, inpatient treatment, etc.), more frequent meetings, or specialized services that UCAPS does not provide.
Students can speak directly to a therapist 24 hours a day, 7 days a week: by calling 773-325-CARE (2273) and selecting option one, when prompted.
Students outside of the US, Canada, and the Caribbean: should call 1-984-268-2016 (phone rates may apply based on caller's service plan).
Deaf or hard of hearing students, can use TTY service by following the steps below:
1. Dial 1-800-828-11402. Select (1) for Voice Relay service3. Enter the number to be called or press “0” to reach an operator for assistance
Other 24/7/365 resources include:
The Lifeline provides free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals.
Text “HOME” to 741741
Texters can chat with a Crisis Counselor, a real-life human being trained to bring texters from a hot moment to a cool calm through active listening and collaborative problem-
IMAlive is a live online network that uses instant messaging to respond to people in crisis. Volunteers are trained and certified in crisis intervention
1-888-293-2080 in Chicago Metropolitan Area
1-630-971-3927 in DuPage County
1-708-748-5672 in South Suburbs
Provides survivors of sexual violence and their significant others immediate support, crisis intervention, and local referrals. The volunteers and staff at the hotline have received extensive training in sexual assault crisis intervention.
Chicagoland area: 1-877-863-6338 (Multi-lingual advocates available)
Everywhere else: 1-800-799-7233
Highly-trained advocates are available to talk confidentially with anyone experiencing domestic violence, seeking resources or information, or questioning unhealthy aspects of their relationship.
Text: Text START to 678678
The Trevor Project is the leading national organization providing crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender and questioning (LGBTQ) young people ages 13-24.
Open 9am-3am CST
Provides direct emotional and financial support to trans people in crisis - for the trans community, by the trans community. The Hotline was, and still is, the only service in the country in which all operators are transgender. Because of the particularly vulnerable relationship transgender people have with police, it is also the only service in the country with a policy against non-consensual active rescue.
Provides advice and assistance to runaways (or those who are considering running away), including resources, shelter, transportation, assistance in finding counseling, and transitioning back to home life. NRS frontline staff will also act as advocates and mediators if/as needed.
Services available in English, Spanish, Korean, and Polish
The purpose of the ICIRR Family Support Network (FSN) is to unify, build and coordinate a full range of support – legal, social services, ministry, law enforcement, and political action – for all families separated/impacted by the immigration system.
In a crisis situation when you are not able to keep yourself/someone or those around you/them safe, you need to go to or contact the nearest emergency room.
When calling 911, callers can request an ambulance for themselves or others experiencing a mental health crisis. The National Alliance of Mental Illness recommends: “Share all the information you can with your 911 operator. Tell the dispatcher that you or your loved one is having a mental health crisis and explain their mental health history and/or diagnosis. Request a trained Crisis Intervention Team-trained officer.”
If on campus, you can also contact public safety on Lincoln Park (1-773-325-7777) or Loop Campus (1-312-362-8400) for assistance.
Call 311 to request a welfare check if you are worried about someone or have not been able to reach them.
If the person you are concerned about should be on campus, or you believe they are on campus, you can call Public Safety who can conduct a wellness check. Call 773-325-7777 in Lincoln Park or 312-362-8400 in the Loop.