Division of Student Affairs > Student Services > Counseling

Counseling

Current Counseling Services Offered

DePaul's My Student Support Program (My SSP) provides individual, brief counseling for all currently enrolled students. Students can use MySSP to access confidential support anytime, anywhere:

  • Download the free MySSP app: Search ‘MySSP’ from either the Apple App Store or Google Play and download today. 
  • Through the app, all students can call or chat with a Student Support Counselor 24/7 in real-time or schedule a telephone or secure video session.
  • Or call direct 1-866-743-7732. (If calling from outside North America, dial 001.416.380.6578.)
  • For more information, go to go.depaul.edu/myssp or watch a video tutorial here.
  • Phone/virtual consultations and referrals to outside services are available through DePaul's University Counseling Services (UCS). Call 1-773-325-7779 to schedule an initial phone consultation. If staff are on another call, please leave a message with your name, phone number, and student ID number, and your call will be returned as soon as possible.
  • For ongoing counseling support, counseling staff will provide resources and referral support.

In case of an urgent or life-threatening emergency:

  • Call 911, go to your nearest emergency room, or (if you are on campus) call Public Safety: 1-773-325-7777 (Lincoln Park) or 1-312-362-8400 (Loop).

Learn More About My SSP

​Frequently Asked Questions​

All full- and part-time graduate and undergraduate DePaul students can receive initial consultations, triage and referrals to mental health professionals from University Counseling Services. Students can also access brief, individual mental health support via chat, and scheduled support via telephone or video with a counselor through the My SSP app. Students can also access digital content, including wellness and fitness resources.

Students have access to  My SSP 24/7/365, and can download the app from Google Play or the Apple App store, or call 1-866-743-7732 (001-416-380-6578 outside of the U.S.).

For direct access to a counselor, call 1-866-743-7732 (001-416-380-6578 outside of the U.S) or select 'call' or 'chat' in the My SSP app. The app looks a little different now, but you can watch a video tutorial here, or on the My SSP web page on the DePaul website.

In the app under ‘Quick Actions’ on the main page, select ‘call’ or ‘chat.’

To request scheduled sessions with a dedicated counselor, select ‘call’ and schedule phone or video sessions with a counselor.

For the chat option, you will have to indicate that you’ve read the chat descriptor, agree to terms of use and provide some personal details.

Individual services offered are considered to be brief. Counselors will provide a list of resources in the community for regularly scheduled, longer-term support. 

There is no cost to students for using the My SSP app or connecting with a counselor via phone, video or chat.

Counselors can help students address/resolve a variety of issues, including:

-Relationships
-School/academic succes skills
-Culture shock/issues
-Family and friends
-Lonliness
-Stress
-Addiction
-And more!

UCS offers a goal-focused, time-limited, and collaborative approach to mental health services in which students work collaboratively with their therapists to focus on goals that would be completed in a short-term during their academic career at DePaul. For long-term needs, students will be referred to providers in the community. In addition, students are referred out to community providers when student’s counseling needs are best met with higher level of care (partial program, inpatient treatment, etc.), more frequent meetings, or specialized services that UCS does not provide.

My SSP is a 24/7/365 service that students can access at any time. Contact them by dialing 1-866-743-7732 (001-416-380-6578 outside of the U.S.).

Other 24/7/365 resources include:

National Suicide Prevention Lifeline

1-800-273-8255

Open 24/7/365

The Lifeline provides free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals.

Crisis Text Line

Text “HOME” to 741741

Open 24/7/365

Texters can chat with a Crisis Counselor, a real-life human being trained to bring texters from a hot moment to a cool calm through active listening and collaborative problem-

solving. 

IMAlive Online Crisis Network 

Open 24/7/365

www.imalive.org

IMAlive is a live online network that uses instant messaging to respond to people in crisis.  Volunteers are trained and certified in crisis intervention 

Chicago Sexual Assault Hotline 

1-888-293-2080 in Chicago Metropolitan Area

1-630-971-3927 in DuPage County 

1-708-748-5672 in South Suburbs 

Open 24/7/365

Provides survivors of sexual violence and their significant others immediate support, crisis intervention, and local referrals. The volunteers and staff at the hotline have received extensive training in sexual assault crisis intervention.

Domestic Violence Hotlines

Chicagoland area: 1-877-863-6338 (Multi-lingual advocates available)

Everywhere else: 1-800-799-7233

Open 24/7/365

Highly-trained advocates are available to talk confidentially with anyone experiencing domestic violence, seeking resources or information, or questioning unhealthy aspects of their relationship.

The Trevor Project

Phone: 1-866-488-7386

Text: Text START to 678678

Chat: https://www.thetrevorproject.org/get-help-now/

Open 24/7/365

The Trevor Project is the leading national organization providing crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender and questioning (LGBTQ) young people ages 13-24.

Trans Lifeline 

1-877-565-8860

Open 9am-3am CST 

Provides direct emotional and financial support to trans people in crisis - for the trans community, by the trans community.  The Hotline was, and still is, the only service in the country in which all operators are transgender. Because of the particularly vulnerable relationship transgender people have with police, it is also the only service in the country with a policy against non-consensual active rescue.

The National Runaway SafeLine 

1-800-786-2929

Open 24/7/365

Provides advice and assistance to runaways (or those who are considering running away), including resources, shelter, transportation, assistance in finding counseling, and transitioning back to home life. NRS frontline staff will also act as advocates and mediators if/as needed.

Illinois Coalition for Immigrant and Refugee Rights Family Support Hotline

1-855-435-7693

Services available in English, Spanish, Korean, and Polish 

The purpose of the ICIRR Family Support Network (FSN) is to unify, build and coordinate a full range of support – legal, social services, ministry, law enforcement, and political action – for all families separated/impacted by the immigration system.

In a crisis situation when you are not able to keep yourself/someone or those around you/them safe, you need to go to or contact the nearest emergency room.

When calling 911, callers can request an ambulance for themselves or others experiencing a mental health crisis. The National Alliance of Mental Illness recommends: “Share all the information you can with your 911 operator. Tell the dispatcher that you or your loved one is having a mental health crisis and explain their mental health history and/or diagnosis. Request a trained Crisis Intervention Team-trained officer.”

If on campus, you can also contact public safety on Lincoln Park (1-773-325-7777) or Loop Campus (1-312-362-8400) for assistance.

Call 311 to request a welfare check if you are worried about someone or have not been able to reach them.

If the  person you are concerned about should be on campus, or you believe they are on campus, you can call Public Safety who can conduct a wellness check. Call 773-325-7777 in Lincoln Park or 312-362-8400 in the Loop.

​​Mental Health Screenings​​

Everyone experiences stress, sadness and anxiety from time to time—it’s part of life. But if you are feeling overwhelmed, depressed, or unable to do the things you once enjoyed, it may be time to assess your emotional health. If you are concerned about yourself or someone you love, take a few minutes to visit the mental health screening website to  complete a free anonymous self-assessment.

Online Resources