Information Services > Services > Software > Adobe Creative Cloud
If your Adobe ID uses your long-form e-mail address, you are not affected by this new service. If your Adobe ID uses your BlueKey login credentials, you can still use this service, however you will now need to select "Enterprise ID" when logging into the Creative Cloud desktop app.
DePaul's license agreement with Adobe offers work-at-home rights for Creative Cloud software for DePaul staff and faculty. This means DePaul staff and faculty may install and use one copy of Creative Cloud software on a University-owned device and one copy on a personal device, however you may use only one of these copies at a time. Creative Cloud software is not licensed for mobile devices (e.g. phones and tablets).
You can uninstall Creative Cloud applications via the Apps tab of the Creative Cloud desktop app. Click on the downward-facing arrow next to an application, followed by clicking "Uninstall".
Your enterprise ID activates two installations of each application. Any additional installation attempts will require deactivating one of your two existing installations.
You need to sign into the Creative Cloud desktop app once every 99 days to make sure you stay activated. An Internet connection is required to complete re-activation. You do not need an active Internet connection to use applications.
No. Please log in using your BlueKey login credentials (email@example.com and password).
Other users accessing your computer can run applications you install. If you want to prevent this from happening, please sign out of the Creative Cloud desktop app when you finish working.
Yes. 24 hours after your username has changed, please sign in with your new e-mail address (firstname.lastname@example.org).
Please contact the TSC, and someone will assist you.
Yes. The University community has access to lynda.com, which offers tutorials to help users improve their skills with Creative Cloud applications.
No, but you will be notified about available updates for your software.
Information Services updates Creative Cloud software installed on classroom and lab computers once per year, usually during the summer timeframe. You can visit this page for the latest version information. The software offered through the Creative Cloud desktop app is, by default, the latest available. In order to install an older version of an application using the Creative Cloud desktop app:
Please submit a TSC ticket and include a list of computer names where the software will be installed.
A representative will work with you to provide access for these computers. Afterwards, a faculty or staff member with local administrator privileges should log in to the computers in question and perform the following procedure: