Beginning November 30th
2018, with the exceptions of classrooms and computer labs, Adobe will require organizations to change Creative Cloud activation methods from a product key-based mechanism to a username authentication system. To prepare for this change, in lieu of the traditional Software Center and Self Service distribution methods, Information Services will now provide Adobe Creative Cloud applications via Adobe's Creative Cloud desktop app. With this new service, faculty and staff can install the latest Creative Cloud software directly from Adobe. This page details how to get started with the Creative Cloud desktop app.
Note for Adobe CC 2019 users with student employees:
Getting Started with the Creative Cloud Desktop App
Download the Creative Cloud desktop app. To do this, when the Creative Cloud website loads, select the second dropdown menu (see below screenshot). Select the appropriate download link based on your operating system, then run the downloaded executable.
After you run the executable, select "Sign in with an Enterprise ID" in the window that appears. Type in your DePaul email address (firstname.lastname@example.org) into the given "Email" field (e.g. "email@example.com"). When you switch to "Password," the system will bring up a Campus Connect login field.
When prompted, sign in with your Campus Connect credentials. When prompted, install the Creative Cloud desktop app installer.
You must be a local administrator of your computer to install Creative Cloud applications.
The Creative Cloud desktop app will launch automatically. Sign in using your Campus Connect username followed by "@depaul.edu" (e.g. "firstname.lastname@example.org").
When prompted, sign in with your Campus Connect credentials.
Click the "Apps" tab to list available Creative Cloud applications.
Click the “Install” button next to any Adobe application that you want to install .
Frequently Asked Questions
Which devices can I install Creative Cloud software on?
DePaul's license agreement with Adobe offers work-at-home rights for Creative Cloud software for DePaul staff and faculty. This means DePaul staff and faculty may install and use one copy of Creative Cloud software on a University-owned device and one copy on a personal device, however you may use only one of these copies at a time. Creative Cloud software is not licensed for mobile devices (e.g. phones and tablets).
For their work, our student employees need to use Adobe applications on a University computer. How can they install these applications?
submit a TSC
ticket and include a list of computer names where the software will be
A representative will work with
you to provide access for these computers. Afterwards, a faculty or staff
member with local administrator privileges should log in to the computers in question and perform the following
- Install version 2018 or earlier of the application(s) you need. Do not install version 2019. It will not activate with this procedure:
- Launch the Adobe
Creative Cloud application and sign in with your enterprise ID
- Click on the dropdown menu next to the “Install” button
- Click on “Manage”
- Click on “Other Versions”
- Click “Install” next to the desired application version
- Sign out of the Adobe
Creative Cloud application and close all other Adobe applications
- Run the Adobe Creative
Cloud License Renewal tool:
- On Windows:
- From the Start menu, search
and launch the Software Center application
- On the Applications tab,
click and install the Adobe Creative Cloud License Renewal tool
- Wait for the installation
- On Mac:
- Open Self Service
- Click "Run" for the Adobe Creative Cloud License Renewal tool
- Launch the Adobe
applications you installed during step (1)