Microsoft Office 365: Frequently Asked Questions


How do I login to Microsoft Office 365?

Log in to Office 365 using BlueKey login credentials (username@depaul.edu and password).

BlueKey login screen shot

How much space do I get in my OneDrive storage area?

You are allocated 5TB, or 5,000 GB, for your OneDrive storage.

I have a Mac. Can I use OneDrive?

Yes, follow the link below for download instructions:

https://support.office.com/en-us/article/Get-started-with-the-new-OneDrive-sync-client-on-Mac-OS-X-d11b9f29-00bb-4172-be39-997da46f913f

How do I move my personal or departmental files to OneDrive or SharePoint?

If you're looking to migrate personal or departmental data/files from your computer, Google Drive, Network Share/s to your OneDrive, SharePoint Site or Group there are 3 basic ways to move your data:

  1. Drag and drop to OneDrive in your browser
  2. Open in explorer view (Windows only) and drag and drop into your OneDrive folder
  3. OneDrive Sync

These methods are covered on this Microsoft page.

Can I recover files in OneDrive?

OneDrive provides versioning of files and a "recycle bin" for deleted files. The OneDrive web interface offers a recycle bin that keeps deleted files for 90 days before removing them permanently. If a file has been modified, it's also possible to access the previous version of the file by viewing its version history.
For more information, please visit this article on how to fix OneDrive sync problems
There is no limit on the number of files that you can sync to the current OneDrive client, but the maximum size of any one file is 15 GB. 
When using the OneDrive Desktop Sync Application, please be aware of the storage space available on your computer and use Selective Sync and Files on Demand feature to manage local file storage.
At the time of this writing, your OneDrive files, including your shared OneDrive documents, will be deleted 123 days from the date your employment with the University ends. Once your employment with DePaul ends, you will no longer have access to your files.  Any shared documents in your OneDrive will be available to those you have shared with for 30 days. After that point, documents are recoverable by an administrator for an additional 93 days. These time periods are subject to be changed at any time by Microsoft. Prior to your departure from the University, you should coordinate with your manager and transfer all business-critical documents stored in your OneDrive to another departmental file storage service. You should also download any personal data you wish to keep.

You may store personal data or DePaul data.  Regarding DePaul data that DePaul employees may store on OneDrive, DePaul's Access to and Responsible Use of Data Policy governs where and how DePaul data should be managed.  For an overview of types of data and where they should be stored, please refer to the chart on the Office 365 page.  If you have any questions, contact security@depaul.edu.

Using the online version of Microsoft Office, you can also collaborate and work on documents at the same time as your colleagues. See Microsoft’s Use Office Online To Work Together in Office 365 documentation for details.
OneDrive Sync

If you have Windows 10 or Office 2016, this utility may already be installed on your machine and can easily be connected to your Office 365 account. It allows you to sync files between your computer and the cloud. By default, it will maintain a synced copy of all of your files in both locations. You can work directly with your files in File Explorer and access your files even when you are offline. If it is not already installed on your machine, or for more information and instructions on setting up OneDrive Sync see: Sync with OneDrive.

OneDrive Files On-Demand

Files On-Demand is a setting within OneDrive Sync that is disabled by default. When this setting is enabled, you can choose which files will use storage space on your local machine. You can still work with your files from File Explorer but will not be able to access any files designated as “online-only” without Internet access. For more information and instructions for setting up OneDrive Files On-Demand see: Use OneDrive files on demand.

No, you can share files with anyone inside or outside of DePaul University.
A restricted link is only valid for individuals who have been granted permissions to a resource.
 
For example, if the resource is shared with A, B, and C, and you send this link to D, D will not be able to access this resource.
 
This can be very helpful for when you are trying to avoid having an individual wait for an invitation to the resource, you can simply give them access, and send them the link to the resource in a personal email.  It also is useful for sharing sensitive information, even if someone obtains a link to the resource, they will not be able to access it
Teams need to be renewed every year or else they will be deleted. 30 days after deletion, they will be unrecoverable. Owners will receive email notification when they need to renew their group.
Safari has some additional blocking in place that is not used by other web browsers.  Information Services recommends using the downloadable Teams application for Teams use.  If you still would like to use Teams in a browser Information Services recommends using Google Chrome or Mozilla Firefox.
Yes. First, log into Office 365. Then, click on your initals in the very upper right corner of the screen. Click My Account, then click Install Status. You will see how many licenses are in use for your account and on which devices the licenses are installed.
Yes, log into Office 365. Then, click on your initials in the very upper right corner of the screen. Click My Account, then click Install Status. Each device you have Office Apps installed on is listed. To free up a license from one of these devices, click Deactivate.
In the Teams channel that you deleted the file from do the following:
  • Click on Open in SharePoint, this will launch a web browser and have you log into the Teams SharePoint page
  • Click on Recycle Bin on the left
  • Find the file that was deleted and select it
  • Click on Restore at the top
The file will be available in the recycle bin for 93 days.
Information Services has tested several different combinations of webcams and headsets.  Below we have listed both a modestly priced and a higher end option for headsets and webcams that worked well during our testsing.  All these devices connect to your computer via USB.  You can find pricing for them from CDW at the links below.  

Headsets

Webcams

The Microsoft Office team is dedicated to making Office products more available to people with disabilities and to help everyone create content that's more accessible.  More information about accessbility in Office 365 can be found on Microsoft's Accessiblity Website.

Accessing your DePaul email through the web allows you get your email whenever you are online. Keyboard shortcuts and navigation for the online experience are different from Outlook 2016 desktop. If you use a screen reader, this article can help, as well as these most commonly used Keyboard Shortcuts for Outlook for the Web.  Alternatively, you can decide to use the Light version of Outlook for the Web. It has an HTML interface that some people prefer to use with a screen reader. For more information about the Light version of Outlook for the Web, see Outlook for the Web Light. 

When accessing your email in a web browser, you can also use your web browser's features that improve the readability of pages.  Most browsers offer features like zoom, customizable font sizes and colors, a high contrast mode, and compatibility with screen readers.  For information about the accessibility features that are provided by your web browser, look for information in the Help menu of your browser.