| Service Name | Service Description | Project Description | Purpose | | Blackboard Collaborate | Class recording and collaboration |
Replace with Skype for Business | Need to review the virtual class component offering within D2L. |
| Crisis Webservers | Emergency system for webpage updates | Reconfigure and transition ownership of system used by DePaul websites for emergency and crisis communications | This service needs to have its purpose defined. If it is to continue, hardware replacement will be required. The service should also be passed to the web admin team. |
| D2L Learning Management System | Desire2Learn LMS. All courses in CampusConnect copied to D2L via feed each term. |
Review with DEV: Feed issues: enrollment drops, fac drops, combined course, splits. Stop having to manual fix | Understand if there are changes we can make to the PeopleSoft to D2L class enrollment feeds to eliminate needs for manual fixes for certain events. |
| Data Warehouse | Informatica Data Warehouse Application Server 9.1 | Research SSIS for INF replacement |
Look into Microsoft SSIS as a potential additional ETL tool (or as a replacement for Informatica Power Center)
|
| Datacenter Facilities | DePaul's enterprise computing facilities. | Review existing datacenter infrastructure services and develop longterm plan | Evaluate third party IaaS offerrings as a part of a continual re-evaluation of in house services |
| Directory Services (AD) | Provides login functionality and management for DePaul Employees and Students. |
TSC Account Dashboard
|
Enable IS Services employees (TSC) to more effectively troubleshoot authentication and authorization issues for various DePaul services
|
| Directory Services (AD) | Provides login functionality and management for DePaul Employees and Students. |
Monitoring Tools (SCOM, Splunk)
|
Improve visibility and proactivity in monitoring critical IS-managed services
|
| Directory Services (AD) | Provides login functionality and management for DePaul Employees and Students. |
PS/AD Password Reset
|
Improve reliability and security of Campus Connect password management and reset process
|
| Directory Services (AD) | Provides login functionality and management for DePaul Employees and Students. |
External Application Federation
|
Reduce the number of different sets of credentials that DePaul users must remember and enable more services to use Campus Connect credentials
|
| Directory Services (AD) | Provides login functionality and management for DePaul Employees and Students. |
SSO Roadmap
|
Streamline web single sign-on (SSO) processes and consolidate more applications onto a single platform to improve user experience and security
|
| DNS | DNS reservations and allocations (add, remove, edit) | Upgrade of current DNS system to latest version |
Upgrade the current infrastructure to be on current version and desired architecture. This architecture will be dictated by other existing ongoing DNS research projects.
|
| eFax Services | Provides e-fax services to the community | Upgrades to both eFax servers and redesign of eFax server architecture |
eFax software will be upgraded to latest version and architecture will be adjusted for multi-site redundancy.
|
| Employee Desktop Management | Provides a customized DePaul user experience for DePaul Employees with Mac PCs |
macOS Administrative Computing Platform
|
Provide a high-quality Mac experience for DePaul employees, bringing the Mac platform into parity with Windows
|
| Employee Messaging Services | Provides enterprise-wide e-mail, calendaring, and address book functionality for DePaul employees (primarily). |
e-Discovery Platform Assessment
|
Move to a new e-discovery platform that will simplify legal archiving while maintaining a high level of anti-spam protection
|
| Employee Messaging Services | Provides enterprise-wide e-mail, calendaring, and address book functionality for DePaul employees (primarily). |
Exchange 2016 Upgrade
|
Maintain reliability and security of Exchange messaging system by keeping up to date with Microsoft release lifecycle, and provide modern Exchange features to end users
|
| Employee Windows Desktop Management | Provides a customized DePaul user experience for DePaul Employees with Windows PCs |
Telecommuting Support
|
Enable a high-quality technology experience for telecommuting users
|
| Employee Windows Desktop Management | Provides a customized DePaul user experience for DePaul Employees with Windows PCs |
Desktop backup evaluation
|
Evaluate options for automatically backing up data from faculty and staff desktop computers
|
| Google Search Appliance | Google's enterprise search | Retirement of the Google Search Appliances |
Google has announced the end of life of our current search appliances. IS will look to research alternative methods to replace internal "google-like" search for it's own web infrastructure.
|
| ID Card System | Blackboard Transaction System Current version 3.11.2.2
Includes IDCard app, reporting, card swipes, registers, activity readers… | Evaluate whether to offer mobile credentials at DePaul |
Review options for enabling mobile devices to act as ID Cards for Depaul
|
| List-Serv (Mailman) | Mailing List Application Server (GNU Mailman) |
Evaluate whether to continue offering this service. |
Mailman has been a mailing list system run by IS for many years. It's mostly been used by faculty. There are other options out Depaul needs to review
|
| Monitoring | Alerting/status checks both real-time and in the past for checking system health and metrics | Enhance application monitoring and reporting |
In an effort to enhance notification of system performance and availability issues, IS will look to review and improve existing system and application checks and alerts.
|
| Network Administration | Handles access requests/removals for PeopleSoft, Exchange, File/Print, Student mail, and other systems | Self Service Directory Updates (Active Dev Project) |
Setup Self-Service Directory Updates for Falcutly, Staff, Students
|
| Network File Storage Services | Provides User and Departmental file storage space for DePaul Employees |
Self-Service W: Drive Access Browser
|
Provide end users the ability to view group folder user access details
|
| Oracle Databases | Oracle | Enforce stricter Oracle security |
Examine tools Oracle offers to better secure DePaul databases
|
| Oracle Databases | Oracle | Archive data out of PeopleSoft CS - shrink some huge, inefficient tables |
Campus Solutions has been in place since 2000. There are large data tables that need data archived out of them
|
| Peoplesoft CS | PeopleSoft Campus Solutions 9.0. Includes class registration, grades, transcripts, student financials, student accounts, financial aid….
|
Upgrade to CS version 9.2
|
Oracle announced CS 9.2 as the latest version of PeopleSoft CS. Depaul needs to upgrade to stay current with support
|
| Print Services (Administrative) | Provides printing capability to DePaul employees. | Windows Server 2008 R2 Print Server Migration | Maintain reliability and security of administrative print systems by keeping up to date with Microsoft Windows Server release lifecycle |
| Project Server 2010 | Microsoft Project Server 2010 | Upgrade to SharePoint 2016 |
Upgrade existing SharePoint (2010) to the latest version (2016). Sharepoint runs most of the public websites for Depaul www.depaul.edu and all the sites below it
|
| SQL Databases | Microsoft SQL Server |
Develop a Strategy around versioning and configuration | We currently upgrade SQL Server databases when a vendor requires a new version. We need to create a plan for keeping the databases a little more up-to-date so we don't have a mass upgrade event when we are pushed because of end-of-life issues. |
| Student Academic Computing | Provides student academic computing resources |
Office 365 Licensing Audit
|
Increase compliance with Microsoft licensing regulations by removing Office 365 licenses from students who have graduated or left the University
|
| Student Academic Computing | Provides student academic computing resources |
Lab Usage Monitoring and Reporting
|
Improve visibility into computer lab and PC classroom utilization to help IS allocate academic computing resources appropriately
|
| Student Lab Academic Computing | Provides off campus access to academic software resources to DePaul students |
Virtual Lab platform evaluation
|
Re-evaluate Virtual Lab software platform to ensure that it is performing as designed and serving the needs of University users
|
| Student Lab Academic Computing | Provides student academic computing resources |
Academic Mac platform evaluation
|
Evaluate whether or not the continued support of Macs in IS-managed labs is effectively serving University requirements
|
| Student Lab Academic Computing | Provides off campus access to academic software resources to DePaul students |
Virtual Lab disaster recovery and high availability
|
Ensure high availability of Virtual Lab platform to allow continued functionality in a datacenter outage or disaster scenario
|
| Student Lab Academic Computing | Provides off campus access to academic software resources to DePaul students |
Academic thin client evaluation
|
Reduce hardware investment in University computer labs
|
| Team Foundation Server 2010 | Microsoft Visual Studio Team Foundation Server 2010 |
Upgrade Team Foundations to the latest version
|
Move from TFS 2010 to TFS 2016 and look into if we are hosting this software with MicroSoft
|
| User Deactivation/Reactivation | Website to deactivate particular network users when they have been naughty or are problematic | Replace network deactivation solution |
The current homegrown application to deactivate network users is outdated and needs to be re-evaluated in the context of the current network systems in use.
|
| User Network Registration | upgrade and/or replacement of existing wired nac system | Replace network registration system |
The University's current network device registration system is outdated and not user-friendly. Alternatives will be research for consideration of replacement.
|
| WAN Services | Replace equipment on Lifecycle |
Ciena optical gear replacement
|
Optical network equipment between campus locations will be upgraded before end of support.
|
| Web Redirect Service | Vanity or legacy URLS which redirect to current location, often deeper within Sharepoint | Process and control improvements for existing web redirect solutions | Creation of a web form for service requests of this nature. |