Information Services > Services > Voice and Digital Communications > Phone MoveAddChange

Move/Add/Change Line

Phone moves, adds, and changes include moving an existing line to a new location, creating a new line, deleting a line that is no longer needed, or assigning an existing line to a different employee.  Phone moves and changes are performed at no cost, however, departments will be charged for calls made from that line and for any new equipment or wiring hookup that is needed.

  • Phones must be purchased through Information Services
  • Your department pays for any cable or wiring that needs to be added
  • Please allow five days for your request to be completed
To move, add, or change a telephone or its configuration (voicemail, display, etc.):
  1. Complete the Service Request form in the Service Portal.
    Please note that any new telephone requests received in June will be billed in the next fiscal year.
  2. Once the information has been received, a technician will assess the space to determine if any additional cabling is needed.
    • If cabling is present, the technician will use the existing wall jack and complete the request.
    • If additional cables are needed, a technician will submit a request to Facility Operations. Depending on the scope, a cable installation can take up to three weeks.
  3. If you are unsure of the space, contact the Help Desk at  312-362-8765 (5-HELP) or to schedule a review of the new or existing space with the DePaul Networks team.