Information Services > Services > Voice and Digital Communications > Phone MoveAddChange

Move/Add/Change Line

​Phone moves, adds, and changes include moving an existing line to a new location, creating a new line, deleting a line that is no longer needed, or assigning an existing line to a different employee.  Phone moves and changes are performed at no cost, however, departments will be charged for calls made from that line and for any new equipment that is needed.

  • Phones must be purchased through Information Services
  • Your department pays for any cable or wiring that needs to be added
  • Please allow five days for your request to be completed
To move, add, or change a telephone:
 
  1. Complete the IS Service Request form in Campus Connect.
    Please note that any new telephone requests received in June will be billed in the next fiscal year.
  2. Once the information has been received, a technician will assess the space to determine if any additional cabling is needed.
    • If cabling is present, the technician will use the existing wall jack and complete the request.
    • If additional cables are needed, a technician will submit a request to Facility Operations. Depending on the scope, a cable installation can take up to three weeks.
  3. If you are unsure of the space, e-mail netconnect@depaul.edu to schedule a review of the new or existing space.

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