Information Services > Services > Voice and Digital Communications > Voicemail

Voicemail

Unified Messaging integrates your voicemail messages with your Outlook Inbox. Using this system, you can review, respond to, or forward your voicemail messages using either your phone or directly within your email on a computer or mobile device.

When using the Unified Messaging system, there are a few key items to note:

  • Dial 312-362-6245 Ext. 2-6245 (2-MAIL) to access your voicemail
  • Dial Ext 2-6600 to transfer a caller directly to another person's voicemail (Express Messaging)
  • Only items in your Outlook Inbox will be accessible via the telephone
  • You can reset your own Voicemail PIN by visiting outlook.depaul.edu
  • If you move a voicemail into your online archive, that voicemail will no longer be accessible from the phone
For more information on Unified Messaging, please reference this quick guide.

FAQ

How do I reset my voicemail password (PIN)?

To reset your voicemail password (PIN), follow these steps:

  1. Log into the Outlook Web App
  2. Navigate to the “Options” dropdown menu on the top right hand corner of the page
  3. Click “See All Options…”
  4. Navigate to the “Phone” tab on the left hand side of the screen
  5. Locate the “Reset PIN” section of the resulting page
  6. Click the “Reset my voice mail PIN…” link
  7. Click “OK” to receive your temporary PIN in an e-mail

When interacting with my voicemail, how can I switch from using voice commands to telephone key commands?

Temporarily Switch to Key Commands

To temporarily switch from voice commands to key commands, press "0" twice at any point after logging into your voicemail. This will enable key commands for the duration of your current voicemail call. 

Permanently Switch to Key Commands

To permanently switch from voice commands to key commands: 
  1. Log into your voicemail
  2. Say "personal options. 
  3. Press "4”
To switch back to voice commands:
  1. Log into your voicemail 
  2. Press "6" 
  3. Press "4"

When I call into voicemail, I get a message that says “…the person you are trying to reach does not have a valid voicemail box on our system.” What should I do?

Please verify that the voicemail extension you are trying to access is correct. If you continue to experience problems accessing your voicemail, or you cannot redirect callers to another user’s voicemail box, please contact the Technology Support Center for more help.​

Can I save a voicemail message?

Yes, you can save voicemail messages. Whenever you receive a voicemail message, a copy of that message will be sent to you via e-mail, which you can keep for as long as the University retention policy allows. Unless you delete the message from your Outlook desktop client, the Outlook Web App, or through the voicemail menu on your phone, the message will remain saved and available for the remainder of its retention period.

Can I move my voicemail messages to a different folder in the Outlook desktop client or in the Outlook Web App?

As long as the e-mail has not been moved to your online archive, you can move the voicemail messages to another folder of your choosing. Up until the point where those messages are moved to your online archive, you will also have access to those messages from your phone’s voicemail menu.​​

I put a voicemail message in my online archive. Why do I no longer have access to it through the voicemail menu on my phone?

Voicemail messages that have been moved to your online archive cannot be accessed through the voicemail menu on your phone. However, you can still listen to the message by playing it via the e-mail on your online archive.​​

How do I turn off missed call notifications?

  1. ​Log into the Outlook Web App
  2. Navigate to, and click on, the “Options” drop down menu on the top right hand corner of the page
  3. Select “See All Options…”
  4. Click on the “Phone” tab on the far left hand side of the resulting page
  5. Locate the “Notifications” section of the page
  6. Uncheck the “Send an e-mail message to my Inbox when I miss a phone call” checkbox
  7. Click the “Save” button at the bottom right hand corner of the page​

How do I turn off the voicemail text preview feature?

  1. Log into the Outlook Web App
  2. Navigate to, and click on, the “Options” drop down menu on the top right hand corner of the page
  3. Select “See All Options…”
  4. Click on the “Phone” tab on the far left hand side of the resulting page
  5. Locate the “Voice Mail Preview” section of the page
  6. Uncheck the “Include preview text with voice messages I receive” checkbox
  7. Click the “Save” button at the bottom right hand corner of the page

What happens if I don't record a voicemail greeting?

If you do not record a personal voicemail greeting a default greeting will be created for you.  The default greeting will be “Please leave a message for…” followed by your last name and first name.   ​

How do I navigate the voicemail system?

P​lease reference this quick guide.

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