Technology and Other Support Options
This page provides the various resources and technology support options for DePaul students, faculty, and staff if they are having problems or issues with an existing system, application, or tech service.
Information Services Support Options
The Help Desk
The Help Desk works through ServiceNow. If technology at DePaul is broken or not working properly, it’s time to contact the Help Desk.
It’s almost always quickest to call the Help Desk during their hours of operation.
Technology issues and problems the Help Desk can resolve:
- Login, email, MFA or password issues
- Trouble accessing or using D2L, Campus Connect, and other apps, systems, or services
- Computer, network, printer, or WiFi problems
- Problems with Microsoft 365 apps or other licensed software
- Mobile Blue Demon Card
- Computer labs and classroom software
- Many other technical problems
Ways to contact the Help Desk:
The Genius Squad
The
Genius Squad is DePaul's premiere walk-in support center. For current students, we provide free technical support for computers, mobile devices, and other personal electronic devices. For faculty and staff, we fully support DePaul-owned computers and provide support for DePaul services such as WiFi and email setup on personal devices.
Technology issues and problems the Genius Squad can resolve:
- Technology issues that are better resolved with in-person support
- Wireless setup
- Email configuration on mobile devices
- Virus and malware removal
- Software installation, removal, and troubleshooting
- Hardware diagnostics and upgrade evaluations
- Installation of common upgrade or repair components
- Operating system installations, upgrades, and reimaging
- A variety of other technical services
The Genius Squad in the Loop Tech Center also assists with distributing and info about U-Pass, printing physical Blue Demon Cards (if approved), and assisting with mobile Blue Demon Card questions and issues.
Genius Squad locations
Lincoln Park Campus
Loop Campus
-
Lewis Center, Room 1350 (Loop Tech Center)
- 1 E. Jackson Blvd., Chicago, IL 60604
- Monday to Friday: 10am - 4pm
Classroom Technology Support
Classroom emergency hotline: Dial extension 2-5900 or press the Classroom Technology Hotline button on the classroom phone.
Get assistance with classroom technology issues or problems. If you experience problems with technology during your class, call classroom technology support during their hours of operation.
Issues and problems Classroom Technology Support can resolve:
- Classroom technology problems
- Zoom Room issues
- Trimodal room issues
- General Zoom or computer problems in a classroom setting
Ways to contact Classroom Technology Support:
- Dial 2-6200 on the phone next to the podium to speak with a support specialist.
- If calling from a mobile phone, dial (312) 362-5900.
Office hours:
- Monday - Thursday: 8am-9pm
- Friday - Saturday: 8am-5pm
- Sunday: Closed
Blue Demon Card Office
The Blue Demon Card serves as your official identification while at DePaul University and is available to students, faculty, staff and alumni. It's an all-in-one identification card with multiple uses and benefits beyond the average ID. The
Blue Demon Card office can help with many ID card topics.
Issues and problems the Blue Demon Card office can resolve:
- Physical Blue Demon Card printing (if approved)
- Information about groups that qualify for a physical card
- Mobile Blue Demon Card and U-Pass topics
Blue Demon Card office Lincoln Park location and hours:
- Office location:
Student Center, Room 109, 2320 N. Kenmore Ave.
- Phone: 773-325-7466
- Office hours: Monday-Thursday: 9:00 AM – 5:00 PM, Friday/Saturday/Sunday: CLOSED
Other Support Options
OneDePaul
OneDePaul helps DePaul students with various academic and course related problems. If you are having trouble with your login or password to access university systems, please contact the Help Desk.
Issues and problems OneDePaul can resolve:
- Tuition, university accounts, FAFSA, and financial aid
- Parent access to accounts
- Course prerequisites and registration
- Add, drop, or change courses
- Course cart issues, schedule of classes, or class waitlist
- Class withdrawal or leave of absence
- Change college, major, or minor
- Class enrollment
- Transcripts
Ways to contact OneDePaul:
Human Resources (HR)
Human Resources supports DePaul employees including student employees. Unless you are having trouble with your login or password to access HR systems, problems with HR related or topics should be directed to Human Resources office.
Issues and problems Human Resources can resolve:
- BlueSky questions (login and password issues should be directed to the Help Desk)
- Benefits
- Health Savings Accounts
- Flexible Spending Accounts
- Compensation topics like salary structure and merit pay
- Workplace learning
- Goals and performance
- Employee relations
Ways to contact the Human Resources:
- Human Resources related questions should be directed to hrhelp.depaul.edu.
Payroll Department
Payroll supports DePaul employees including student employees. Unless you are having trouble with your login or password to access Payroll systems, problems with Payroll related or topics should be directed to Payroll office.
Issues and problems Payroll can resolve:
- Pay discrepancies,
- Tax or withholding questions
- General pay inquiries
- Other paycheck and pay stub related questions
Ways to contact Payroll:
- Payroll related questions should be directed to payrollhelp.depaul.edu.
Facility Operations
Facility Operations handles most topics relating to moving physical furniture or equipment. They are the office to contact about various topics relating to physical building and spaces on university campuses. If the problem is technology themed and doesn’t relate to physically moving hardware like computers or equipment, contact the Help Desk.
Issues and problems Facility Operations can resolve:
- Moving university office or technology equipment
- Temperature changes
- Most other facility-related issues
Ways to contact Facility Operations:
Lincoln Park Campus location
- 2345 N. Sheffield Ave., Suite 303, Chicago, IL 60614
- Hours of Operation: 7:30 a.m. - 3:30 p.m.
- Phone: (773) 325-7377
Loop Campus location
- 14 E. Jackson Blvd., 6th Floor, Chicago, IL 60604
- Hours of Operation: 7:30 a.m. - 3:30 p.m.
- Phone: (312) 362-868
Remote Assistance
A Help Desk analyst may need to
establish a secure remote connection to your computer to enable us to troubleshoot, diagnose and correct problems. The analyst will provide you with a secure six digit pin to enter into the LogMeIn remote support system.