DePaul University Housing Services > Resident Resources > Work Orders > Room Repairs

Room Repairs

Please submit one issue per work order submission to allow for an efficient and timely response. To better serve you, please select a category based on your work order issue:

Telephone/Internet

Work orders regarding telephone and internet access or setting up your computer should be sent to the Technology Support Center by logging into CampusConnect.

Furniture

  • All university-provided furniture must remain in your room.
  • Please do not put furniture in the hallway, even temporarily. Doing so may result in damage charges.
  • In converted or temporary units, if a roommate moves out, the additional furniture will be removed within one to two weeks. This is automatic, no work order is needed.
  • All missing furniture requests will be compared to your Housing Condition Report and pre-move-in inspection.

Submit a work order

Cable TV

  • DePaul University's all-digital cable system requires a TV with a QAM tuner built in to receive the channels. If you are not receiving any channels, verify that your brand and model has a QAM tuner.
  • If you are having problems programming your TV, be sure to read your manufacturer's manual.
  • A limited number of cable cords are provided at the area offices (in the lobby of Munroe Hall, the lobby of Corcoran Hall, or Sanctuary Hall).
  • Double check that the cable cord is secure at the wall and TV outlet.
  • Ensure your TV is set to cable mode and perform a full channel scan.
  • If submitting a work order, please leave your remote on top of the TV.
  • Visit the cable information section of this site.

Submit a work order

Heating & Cooling

  • Campus heating and cooling is provided seasonally.
  • For residents living in Centennial, Clifton-Fullerton and Belden-Racine halls, be sure the heating/cooling switch is on prior to attempting to adjust the temperature.
  • Do not use your window unit A/C in the winter months as it may cause damage.

Submit a work order

Plumbing

  • If water is actively overflowing in your unit, please contact Facility Operations (773) 325-7377 (or Public Safety (773) 325-7777 after business hours).
  • Do not use Drain-O or similar clog clearing products. These chemicals burn maintenance staff's skin and damage pipes.

Submit a work order

Locks & Keys

  • Please report lost and/or damaged keys immediately to your front desk or you can contact your Area Office directly (Central Area: (773) 325-1899; East Area: (773) 325-8690; West Area: (773) 325-7202.
  • Your safety and security is very important to DePaul.
  • Charges for lost keys will be sent directly to your Student Account.
  • Please note that after-hours or on weekends, locksmith staff is not available. Keys will be cut and locks will be changed on the business day following the report. You will need to contact Housing Staff when coming and going to assist with locking your unit until your lock can be changed.
  • Notice will be posted on your door as to when your locks have been changed.

Submit a work order

Laundry Machines

  • Washers and dryers are owned and maintained by CSC ServiceWorks.
  • Report trouble with machines by contacting CSC ServiceWorks here.

For other maintenance not listed above, submit a work order.