Instructional Technology

​The Center for Teaching and Learning offers faculty a number of ways to learn about instructional technologies that promote engaging and effective learning experiences, including one-on-one appointments, workshops, and group trainings.

• Getting Support
• Help Desk Contact Info
• D2L Request Forms
• Course Assistance and Development Form
• Additional Help
• Online Learning Ambassadors

See the list below for information on each of the tools CTL supports.

Getting Support

For answers to questions about teaching and learning technologies (D2L, Panopto, VoiceThread, Digication), please contact CTL@depaul.edu. A Help Desk ticket will be created, and the appropriate staff will be looped in. Note: Students should contact the Help Desk directly. Instructors should not contact on behalf of students.

Help Desk Contact Info

DePaul’s Help Desk is the main point of contact for questions about other University-supported technologies.

The Help Desk is available during the following times, excluding university holidays.

• Monday – Thursday: 8:00 a.m. to 8:00 p.m.
• Friday: 8:00 a.m. to 5:00 p.m.
• Saturday: 8:00 a.m. to 4:00 p.m.
• Sunday: Closed
• 
  Tickets that are escalated to CTL staff will be answered Monday – Friday between the hours of 9:00 a.m. to 5:00 p.m., excluding university holidays. 

Responses to requests and inquiries will be met within 48 hours. Time to troubleshoot a resolution may vary on a case-by-case basis.

D2L Request Forms

To help save time, use the forms below to request help with common D2L tasks:

• Quiz Request Form - Draft your quiz using a template and submit it for an instructional technology specialist to place in your course.
• Other D2L Requests - Copy course content, combine courses, request a course or add TAs. 
• Tip: Do you have a D2L Sandbox to experiment with? Sandboxes allow you to experiment with D2L features in a course that does not have any students enrolled in it. If you don’t have one yet, request one by completing the course creation request form and put “D2L Sandbox” in the Course Name box.
  

Course Assistance and Development Form

Request help with building out and/or updating the contents of a course. Watch a video overview of the form here.

The tables below provide deadlines for completing a request. The turnaround time for a CAD request is two weeks. Requests submitted before the listed deadline will be completed prior to term start.

Note: Requests submitted after the deadline cannot be guaranteed by the start of the term. Requests are handled in the order they are received.

Additional Help

• For information on student training, visit DePaul's Technology Training page, which is maintained by Information Services.
• For non-urgent questions related to the design of new or existing courses, contact the instructional designer assigned to your department.

Online Learning Ambassadors

Online Learning Ambassadors (OLAs) are student employees of the Center for Teaching and Learning who provide support to courses with modalities that have remote students, primarily classes taught in Flex, Online Sync: Classroom-Link, Online: Synchronous, and Online: Hybrid. OLAs help with managing Zoom functions for the class and improve the overall teaching and remote learning experience for both faculty and students.

Learn More

Request an OLA