DePaul University Center for Teaching & Learning > Instructional Technology

Instructional Technology

The Center for Teaching and Learning offers faculty a number of ways to learn about instructional technologies that promote engaging and effective learning experiences, including one-on-one appointments, workshops, and group trainings.

See the list below for information on each of the tools CTL supports.

One-on-One Support

Make an appointment with an instructional technology consultant for help with questions related to D2L, Panopto, Turn-It-In, and Zoom. 

Note: Requests are limited to a single appointment during a week. Additional follow-up appointments will be scheduled as needed.

To maximize the time within an appointment, please respect appointment time limits and be sure to join the appointment at the designated start time. 

Repeated no-shows may result in a temporary freeze of appointment privileges. 

Make Appointment

Getting Support

For answers to questions about teaching and learning technologies (D2L, Panopto, VoiceThread, Digication), please contact A Help Desk ticket will be created, and the appropriate staff will be looped in. Note: Students should contact the Help Desk directly. Instructors should not contact on behalf of students.

Help Desk Contact Info

DePaul’s Help Desk is the main point of contact for questions about other University-supported technologies.

Phone: (312) 362-8765 

Help Desk Hours

The Help Desk is available during the following times, excluding university holidays.

  • Monday – Thursday: 8:00 a.m. to 8:00 p.m.
  • Friday: 8:00 a.m. to 5:00 p.m.
  • Saturday: 8:00 a.m. to 4:00 p.m.
  • Sunday: Closed

  • Tickets that are escalated to CTL staff will be answered Monday – Friday between the hours of 9:00 a.m. to 5:00 p.m., excluding university holidays. 
  • Responses to requests and inquiries will be met within 48 hours. Time to troubleshoot a resolution may vary on a case-by-case basis.

D2L Request Forms

To help save time, use the forms below to request help with common D2L tasks:

  • Quiz Request Form - Draft your quiz using a template and submit it for an instructional technology specialist to place in your course.
  • Other D2L Requests - Copy course content, combine courses, request a course or add TAs. 
    • Tip: Do you have a D2L Sandbox to experiment with? Sandboxes allow you to experiment with D2L features in a course that does not have any students enrolled in it. If you don’t have one yet, request one by completing the course creation request form and put “D2L Sandbox” in the Course Name box.

Course Assistance and Development Form

Request help with building out and/or updating the contents of a course. Watch a video overview of the form here.

The tables below provide deadlines for completing a request. The turnaround time for a CAD request is two weeks. Requests submitted before the listed deadline will be completed prior to term start.

Note: Requests submitted after the deadline cannot be guaranteed by the start of the term. Requests are handled in the order they are received.

Spring Term 2021-2022
Submit help request
Monday, March 7, 2022
Summer Term (10 weeks) 2021-2022
Available Now Friday, May 27, 2022
Summer Term 1 (5 weeks) 2021-2022
Available Now Friday, May 27, 2022
Summer Term 2 (5 weeks) 2021-2022
Available Now
Friday, July 1, 2022

Law Term
Spring Term 2021-2022
Submit help request
Monday, Jan. 3, 2022
Summer Term 2021-2022
Available Now Monday, May 23, 2022

Additional Help

Online Learning Assistants

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Online Learning Assistants (OLAs) are student employees of the Center for Teaching and Learning who provide support to courses with modalities that have remote students, primarily classes taught in Flex, Online Sync: Classroom-Link, Online: Synchronous, and Online: Hybrid. OLAs help with managing Zoom functions for the class and improve the overall teaching and remote learning experience for both faculty and students.

Requesting an Online Learning Assistant

Instructors designated as teaching in the above modalities are eligible to request OLAs by completing a request form for each class that they are requesting support. In the request form, you will have the option to request that an OLA assist you in-person for up to the first two weeks of classes. Beyond this, all OLA support will be provided fully remotely. The deadline for submitting requests for the Autumn 2022 Quarter is Monday, August 15th. OLA assignments will be communicated via email no later than August 26th.

Primary Responsibilities

The following list provides a summary of Zoom tasks that OLAs typically assist with during class meetings:

  • Manage attendance (Collecting Zoom usage reports, etc.)
  • Manage communication between instructor and students during class meetings (monitor chat, raise hands icons, etc.)
  • Manage meeting settings for participants (ex. muting/unmuting audio, monitoring waiting room etc.)
  • Manage classroom disturbances
  • Manage breakout rooms (Create and monitor breakout rooms)
  • Manage pre-made polls (Share screen during PollEverywhere polls or deploying Zoom client polling)
  • Manage screen sharing (Assist with presenting visual materials during lectures or student presentations)
  • Provide basic technical troubleshooting and support to instructors and students (Enabling Live Transcription, providing class handouts via Google Drive, etc.)

While OLAs can help with a variety of common Zoom support tasks, it's important to keep in mind that they do not fill the same role as a Teaching Assistant. OLAs are not intended to evaluate student work, help with the development of asynchronous course materials, or monitor activities in your D2L course site.