DePaul University Center for Teaching & Learning > Instructional Technology

Instructional Technology

​The Center for Teaching and Learning offers faculty a number of ways to learn about instructional technologies that promote engaging and effective learning experiences, including one-on-one appointments, workshops, and group trainings. See the list below for information on each of the tools CTL supports.

One-on-One Support

Make an appointment with an instructional technology consultant for help with questions related to D2L, Digication, Turn-It-In, and Zoom. To help ensure the health and safety of the DePaul community, appointments are only being conducted online via video conference at this time.

Note: Requests are limited to a single appointment during a week. Additional follow-up appointments will be scheduled as needed. To maximize the time within an appointment, please respect appointment time limits and be sure to join the appointment at the designated start time. 

Make Appointment

Getting Support

For answers to quick questions or help with urgent technical support issues for D2L and other instructional technologies, please contact the Help Desk. Note: Students should contact the Help Desk directly. Instructors should not contact on behalf of students.

Help Desk Contact Info

Phone: (312) 362-8765 

Help Desk Hours

The Help Desk is available during the following times, excluding university holidays.

  • Monday – Thursday: 8:00 a.m. to 8:00 p.m.
  • Friday: 8:00 a.m. to 5:00 p.m.
  • Saturday: 8:00 a.m. to 4:00 p.m.
  • Sunday: Closed

  • Tickets that are escalated to CTL staff will be answered Monday – Friday between the hours of 9:00 a.m. to 5:00 p.m., excluding university holidays. 

  • Responses to requests and inquiries will be met within 48 hours. Time to troubleshoot a resolution may vary on a case-by-case basis.

Additional Help

Live Chat assistance is available during the week. For assistance when Live Chat is not available, please use the methods listed above.

For the Course Assistance and Development Request Form, see the availability and deadline tables and link on the Online Teaching page. 

For information on student training, visit DePaul's Technology Training page, which is maintained by Information Services.

For non-urgent questions related to the design of new or existing courses, contact the instructional designer assigned to your department.