Instructional Technology

​The Center for Teaching and Learning offers faculty a number of ways to learn about instructional technologies that promote engaging and effective learning experiences, including one-on-one appointments, workshops, and group trainings.

• Getting Support
• Help Desk Contact Info
• Course Assistance and Development Requests
• D2L Requests
• Online Learning Ambassadors
• Additional Help

Getting Support

For answers to questions about teaching and learning technologies (D2L, Panopto, VoiceThread, Zoom, Turnitin), please contact CTL@depaul.edu. A Help Desk ticket will be created, and the appropriate staff will be looped in. 

 Note: Students should contact the Help Desk directly. Instructors should not contact on behalf of students.

Help Desk Contact Info

DePaul’s Help Desk is the main point of contact for questions about other University-supported technologies.

The Help Desk is available during the following times, excluding university holidays.

• Monday – Thursday: 8:00 a.m. to 8:00 p.m.
• Friday: 8:00 a.m. to 5:00 p.m.
• Saturday: 8:00 a.m. to 4:00 p.m.
• Sunday: Closed
• 
  Tickets that are escalated to CTL staff will be answered Monday – Friday between the hours of 9:00 a.m. to 5:00 p.m., excluding university holidays. 

Responses to requests and inquiries will be met within 48 hours. Time to troubleshoot a resolution may vary on a case-by-case basis.

Additional Help

• For information on student training, visit DePaul's Technology Training page, which is maintained by Information Services.
• For non-urgent questions related to the design of new or existing courses, contact the instructional designer assigned to your department​.