DePaul University Center for Teaching & Learning > Instructional Technology

Instructional Technology

​​​The Center for Teaching and Learning offers faculty a number of ways to learn about instructional technologies that promote engaging and effective learning experiences, including one-on-one appointments, workshops, and group trainings. See the list below for information on each of the tools CTL supports.

One-on-One Support

Make an appointment with an instructional technology consultant for help with questions related to D2L, Panopto, Turn-It-In, and Zoom. 

Note: Requests are limited to a single appointment during a week. Additional follow-up appointments will be scheduled as needed. To maximize the time within an appointment, please respect appointment time limits and be sure to join the appointment at the designated start time. 

Make Appointment

Getting Support

For answers to quick questions or help with urgent technical support issues for D2L and other instructional technologies, please contact the Help Desk. Note: Students should contact the Help Desk directly. Instructors should not contact on behalf of students.

Help Desk Contact Info

Phone: (312) 362-8765 
Email: helpdesk@depaul.edu
Website: help.depaul.edu

Help Desk Hours

The Help Desk is available during the following times, excluding university holidays.

  • Monday – Thursday: 8:00 a.m. to 8:00 p.m.
  • Friday: 8:00 a.m. to 5:00 p.m.
  • Saturday: 8:00 a.m. to 4:00 p.m.
  • Sunday: Closed

  • Tickets that are escalated to CTL staff will be answered Monday – Friday between the hours of 9:00 a.m. to 5:00 p.m., excluding university holidays. 
  • Responses to requests and inquiries will be met within 48 hours. Time to troubleshoot a resolution may vary on a case-by-case basis.

Additional Help

Online Learning Assistants

Online Learning Assistants (OLAs) support Zoom sections of classes that are combined with on-campus sections. Instructors teaching in Trimodal/Zoom+ rooms are eligible to request OLAs to help with common Zoom tasks and improve the overall learning experience for remote students during class meetings.

Primary Responsibilities

The following list provides a summary of common Zoom tasks OLAs can assist with during class meetings.

  • Take attendance
  • Manage communication between instructor and students during class meetings
  • Manage meeting settings for participants (ex. muting/unmuting audio, disabling chat, admitting participants from a waiting room, etc.)
  • Manage classroom disturbances
  • Manage breakout rooms
  • Deploy pre-made polls
  • Manage screen sharing
  • Provide basic technical troubleshooting and support to instructors and students

While OLAs can help with a variety of common Zoom support tasks, it's important to keep in mind that they do not fill the same role as a teaching assistant. They cannot evaluate student work, help with development of asynchronous course materials, or monitor activities in your D2L course site. It's also worth noting that OLAs join class meetings remotely via Zoom and do not attend class in person.

OLA Request Form

If you are interested in requesting an OLA for a specific course being offered in an upcoming term, please complete the OLA request form below for each class that requires support.