Division of Student Affairs > Student Services > Health & Wellness > Mental Well-being > My SSP Support Program

My SSP: Student Support Program

​​​​​Attending college, graduate school or professional school is an exciting life experience. It can also be a time of change, adjustment and stress. Because DePaul knows how important it is to take care of ourselves and each other, we have partnered with My SSP to provide mental health and well-being resources to students with a call center and chat feature, 24 hours a day, seven days a week and 365 days a year.

Download the My SSP app!

The easiest way to access the service is to download the free My SSP app. DePaul University has made My SSP services available from Lifeworks for all students, regardless of where you may be residing. You can download the My SSP app from either the Apple App Store or Google Play to access individual, brief, solution-focused counseling support with licensed mental health clinicians, as well as self-directed digital content.​

My SSP can help address common concerns such as: Adapting to a new culture

  • Being successful at school
  • Relationships with friends and family
  • Stress, worry, sadness, loneliness and much more!

Students can now receive support:

  • 24 hours a day, 7 days a week via phone or chat
  • From a Student Support Counselor that understands their unique challenges
  • Multilingual support available
  • At no cost to the student!

Student information is confidential so no one – including family, friends, or professors – will ever know a student used the program unless they choose to tell them.

Access support anytime, anywhere:

  • Download the free My SSP App: Search ‘My SSP’ from either the Apple App Store or Google Play and download today.
    • Through the app, you can call or chat with a Student Support Counselor 24/7 in real-time or schedule a telephone or secure video session.
    • Request and receive a culturally matched counselor or receive services in one of five core languages.
    • Browse our digital library of helpful articles and videos.
    • Access unlimited Fitness Journeys through LIFT, an app-based fitness program customized to your fitness level and goals that can be performed anywhere, at any time.
  • Or call direct 1.866.743.7732 (If calling from outside North America, dial 001.416.380.6578)

Watch this short My SSP App Tutorial Video to learn more and check out the My SSP app today!

Frequently Asked Questions

For direct access to a counselor, call 1-866-743-7732 (001-416-380-6578 outside of the U.S) or select 'call' or 'chat' in the My SSP app. The app looks a little different now, but you can watch a video tutorial here, or on the My SSP web page on the DePaul website.

-In the app under ‘Quick Actions’ on the main page, select ‘call’ or ‘chat.’
-To request scheduled sessions with a dedicated counselor, select ‘call’ and schedule phone or video sessions with a counselor.
-For the chat option, you will have to indicate that you’ve read the chat descriptor, agree to terms of use and provide some personal details.

Individual services offered are considered to be brief. Counselors will provide a list of resources in the community for regularly scheduled, longer-term support. 

There is no cost to students for using the My SSP app or connecting with a counselor via phone, video or chat.

Counselors can help students address/resolve a variety of issues, including:

-Relationships
-School/academic succes skills
-Culture shock/issues
-Family and friends
-Lonliness
-Stress
-Addiction
-And more!

My SSP is a 24/7/365 service that students can access at any time. Contact them by dialing 1-866-743-7732 (001-416-380-6578 outside of the U.S.).

Other 24/7/365 resources include:

National Suicide Prevention Lifeline

1-800-273-8255

Open 24/7/365

The Lifeline provides free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals.

Crisis Text Line

Text “HOME” to 741741

Open 24/7/365

Texters can chat with a Crisis Counselor, a real-life human being trained to bring texters from a hot moment to a cool calm through active listening and collaborative problem-

solving. 

IMAlive Online Crisis Network

Open 24/7/365

www.imalive.org

IMAlive is a live online network that uses instant messaging to respond to people in crisis.  Volunteers are trained and certified in crisis intervention 

Chicago Sexual Assault Hotline 

1-888-293-2080 in Chicago Metropolitan Area

1-630-971-3927 in DuPage County 

1-708-748-5672 in South Suburbs 

Open 24/7/365

Provides survivors of sexual violence and their significant others immediate support, crisis intervention, and local referrals. The volunteers and staff at the hotline have received extensive training in sexual assault crisis intervention.

Domestic Violence Hotlines

Chicagoland area: 1-877-863-6338 (Multi-lingual advocates available)

Everywhere else: 1-800-799-7233

Open 24/7/365

Highly-trained advocates are available to talk confidentially with anyone experiencing domestic violence, seeking resources or information, or questioning unhealthy aspects of their relationship.

The Trevor Project

Phone: 1-866-488-7386

Text: Text START to 678678

Chat: https://www.thetrevorproject.org/get-help-now/

Open 24/7/365

The Trevor Project is the leading national organization providing crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender and questioning (LGBTQ) young people ages 13-24.

Trans Lifeline 

1-877-565-8860

Open 9am-3am CST 

Provides direct emotional and financial support to trans people in crisis - for the trans community, by the trans community.  The Hotline was, and still is, the only service in the country in which all operators are transgender. Because of the particularly vulnerable relationship transgender people have with police, it is also the only service in the country with a policy against non-consensual active rescue.

The National Runaway SafeLine 

1-800-786-2929

Open 24/7/365

Provides advice and assistance to runaways (or those who are considering running away), including resources, shelter, transportation, assistance in finding counseling, and transitioning back to home life. NRS frontline staff will also act as advocates and mediators if/as needed.

Illinois Coalition for Immigrant and Refugee Rights Family Support Hotline

1-855-435-7693

Services available in English, Spanish, Korean, and Polish 

The purpose of the ICIRR Family Support Network (FSN) is to unify, build and coordinate a full range of support – legal, social services, ministry, law enforcement, and political action – for all families separated/impacted by the immigration system.

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