Division of Student Affairs > Resources > Parents & Family > Support


Sometimes, students experience unexpected complications that can hinder their progress or success during their time at DePaul. Often, parents and family members are the first people that their student will reach out to about problems or difficulties, but you may not have all the answers, or know where to start to look to get them. A great first resource is our Support Services web pages, which you can access here​

​Please keep in mind that the Federal Educational Rights Privacy Act of 1974 (FERPA) protects student education records and prevents DePaul University from releasing information about the student’s record to anyone other than the eligible student without the student’s written permission (a FERPA waiver). If you would like access to information in your student's record, please ask your student to complete a FERPA waiver in Campus Connect.

Following is a list of departments in Student Affairs, and the concerns or questions they can help you and your student with:

Orientation (new, transfer and parent) (orientation@depaul.edu)


Orientation Schedule

Orientation Fees

Parking during orientation

Accommodations during orientation



The Student Success Coaching program



Roommate disputes (on-campus)

A resident advisor or residence hall director

Residential Education programs or services

The residence hall judicial process



Applying for on-campus housing

Cancelling an on-campus housing agreement

Move-in (on-campus housing)

On-campus housing accommodations and meal plans and meal accommodations

Questions about room types and room assignments

On-campus housing policies




Major/minor, change

Course withdrawal, permanent withdrawal

Financial aid




Student accounts


Past due amounts


Dining plans

Student records




Apply for graduation



Administrative withdrawal process

Absence notification

Student conduct process

Code of Student Responsibility

Dean’s certifications



Title IX (sexual and relationship violence, sexual harassment, sexual discrimination) complaints/reports



Student organizations

Fraternity and sorority life

FEST, Blue Demon Week, DePaul After Dark, Welcome Week/Welcome Back programs, etc.

Student organization speaker review board

Student activity fee

Family Weekend

- Registration

- Ticket Costs

- Event Schedule

- Check-In

- Parking




Identity-specific cultural and resource centers

Black Cultural Center

LGBTQA Student Resource Center

Latinx Cultural Center

Asian Pacific-Islander Desi-American (APIDA) Cultural Center

Multicultural student programs

Students Together Reaching Success (STARS)

Women Empowered

Men of Color

PATHS—career-focused program for sophomores

Senior Transitions



Commuter student programs and services

Commuter student community building events

Off-campus housing

Student lounge and study rooms (Loop)

Student Resource Center (Loop)

Adult, Veteran student resources



Eligibility for and enrollment in disability support services

Information about accommodations, assistive technology, learning specialist services and scholarship, internship and career opportunities for students with disabilities


773-325-1677 (Lincoln Park) or 312-362-8002 (Loop)

For any other questions, contact Student Affairs at 312-362-5680.​​

Parent and Family Calendar and Resource Guide

The Parent and Family calendar offers DePaul's entire academic calendar in one location, and includes many major campus events. It is also an effort to assist parents and family members in understanding the different resources available to students. The front half of the publication is a calendar, full of DePaul dates to know, and the back half outlines the responsibilities of many departments and offices across campus, including their contact information.

We have taken the calendar and created a PDF including all of the departmental information in the calendar publication for parents and family members to reference throughout your student's career at DePaul. Download the calendar and resource guide for 2020-21​.

Parent and Family Outreach and Empowerment 

The Office of Multicultural Student Success (OMSS) realizes parents are a critical partner in our students' holistic success at DePaul University. As a result, OMSS is happy to provide information and support to parents and families about OMSS and other DePaul programs and services, and empower parents to be an advocate and resource for their student's success. 

Contact the Office of Multicultural Student Success​ for more information.

Parent and Family Communications

We provide a variety of ways for parents and family members to stay connected with DePaul throughout the year. It is our goal for you to belong as a part of the DePaul community, and our communications are one way to build that relationship 365 days a year!

Family Connection emails are sent each quarter, and contain announcements and information for parents and family members, important dates to know, highlights of university news and a few parent and family support resources. They are quick to read and link to resources around the university for more information.

Parents and family members can sign up for this email list by emailing parents@depaul.edu with your name, email address, and the year in which your student attended orientation.

You can see our recent news stories from Family Connection emails here.

Our parents@depaul.edu email address is a resource designed just for parents and family members of DePaul students. The account is checked five days a week, Monday through Friday. We ask for 72 business hours to respond to emails received; many times, we are ensuring we provide you the BEST information before responding.

Our most regular connection with parents and family members is through our Facebook group, Parents @ DePaul. To join the group, all you need to do is be a parent of a DePaul student and request to join!

Additional Resources

  • Campus Events
    Visit this page to learn about the events taking place on campus.
  • Consumer Information About DePaul 
    This page functions as a centralized location for access to DePaul University consumer information. DePaul is hopeful that the information will assist students, their families, and interested third parties in obtaining information about the University's educational programs, costs, and outcomes.
  • DePaul Academic Calendar
    This page provides all of the current academic year's dates related to courses, tuition payments, and university holidays.
  • DePaul Central 
    DePaul Central provides one-stop services to help students manage registration, academic planning, financial aid and payment processes at DePaul. This site offers information related to academic planning, finances, information privacy, student resources, and the university catalog.
  • DePaul Newsletters
    Here is a centralized location for many of DePaul's newsletters from colleges and departments, as well as university-wide communications sources.
  • Student Success @ DePaul 
    This site offers information on academic support services available at DePaul, including tutoring, mentorship programs, advising, and study assistance.

If you're interested in learning more about the dynamics of parenting a college student or getting some advice, we'll continue to add references to books, articles, or other resources that would prove valuable to our parents.

Book Review: Don't Tell Me What to Do, Just Send Money
This book offers wonderful, helpful advice in an easy to read and entertaining fashion. The opening chapter, From Supervisor to Consultant, lays the foundation for the understanding that the parental role during the college years is a shift from what has come before.

Blog Post: 9 Ways to Handle Homesickness 
College is often described as the "best time of your life," but the beginnings can sometimes be bumpy. That can certainly be the case if homesickness becomes part of the new college experience.

Book Review: You're On Your Own: But Call Me If You Need Me 
This review offers a perspective on a book authored specifically for the parents of college students. Beyond providing some context to the experience of attending college, this book offers strategies for preparing yourself for your student's transition.

Blog Post: Launching Conversations: Tips for Parents of College Bound Kids 
During these final days of packing and shopping, find time to talk about these essential ingredients for this major life transition with your college bound student.

Book Review: The iConnected Parent: Staying Close to Your Kids in College (and Beyond) While Letting Them Grow Up
Dr. Barbara Hofer, a Middlebury College professor of psychology, and Abigail Sullivan Moore, a journalist who has reported on college and high school trends for the New York Times, answer all of your questions about both the good and the bad of close communication in the college years and beyond in their groundbreaking, compelling book. An essential assessment of the state of parent-child relationships in an age of instant communication, The iConnected Parent goes beyond sounding the alarm about the ways many young adults are failing to develop independence to describe the healthy, mutually fulfilling relationships that can emerge when families grow closer in our wired world. (Description taken from Amazon.com)

Communicating With Your College Student: Is The Climate Right?
This article offers some tips and suggestions for effectively communicating with your student, particularly through challenges they may face. These strategies can assist you in making sure you’re getting your message across while maintaining a positive and supportive relationship.

Here are links to several of the presentations from our freshman orientation program, Premiere DePaul. If you are looking for specific information, please request it through the orientation@depaul.edu account, so we can locate it and ensure you receive the correct information. This is not a complete list of the presentations shared at orientation, and is not intended to substitute for attending the program with your student, but is an effort to supplement your notes or questions.