DePaul University Information Services > Services > Wireless > Troubleshooting

Troubleshooting Tips

  • Make sure you have selected the appropriate wireless network, either depaulsecure or eduroam
  • Make sure you have WiFi enabled on your laptop or device. Please note there may be a toggle switch to turn this feature on
  • Make sure you have entered the WPA2 password correctly after selecting the appropriate wireless network. You may find help resetting your password here.
  • Verify that you are located in an area where coverage is available
  • Wireless signal strength will vary based on your proximity to the nearest access point and is contingent on how much interference there is.  If you have a weak signal you may wish to move to a different area of the room or building
  • If you are using depaulwireless, verify that you have registered via Netauth (see Legacy Device info) using your Campus Connection username and password.
  • If you are having trouble with either network, you should verify that you have the latest driver updates for your wireless device. These can usually be obtained directly from your hardware vendor (e.g. Apple, Dell, HP, Lenovo, etc.), or sometimes directly via Windows Update for some Windows devices. Often an update to the device drivers can resolve wireless connectivity issues (e.g. constant connection dropping, spotty coverage, etc.), or in the case of depaulsecure, allow you to access the network.
  • depaulsecure is only available for active members of the DePaul community. If you cannot log into depaulsecure, but have attempted all the previous troubleshooting steps, please contact the TSC for additional help.