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Skype Best Practices

Only login to Skype from one client at a time, including mobile.

You may miss incoming messages or experience problems tracking them down if logged into multiple clients at the same time, so it is a good idea to log out of Skype from other clients if you are not actively using them.  

Use a wired network connection whenever possible.

Wired networks provide for a better meeting experience than wireless connections. Audio quality is not optimal in wireless connections, so if you are speaking a lot or streaming from your device you should plan to be connectied via a wired hookup. Virtual Private Network (VPN) connections may also negatively affect audio quality.​

For the best experience and most features, use the Windows client.

Mac and mobile clients do not offer all the features of the Windows client.  Mac and mobile clients have also shown reliability problems in our testing, so we strongly recommend using a Windows computer to ensure the best Skype user experience. ​

Make sure your audio and video devices function properly before joining a meeting.

​Check that your sound/speakers are not muted, that any external camers or headsets are plugged in and working, and you have already installed any drivers associated with them.  Also verify your settings in Skype to ensure they are using the devices you expect to be using.  

Having multiple meeting participants in the same room will generate audio feedback.

If you have multiple people in the same room, try to have only one computer logged in to the meeting to prevent audio feedback.​  If you do have multiple participants in the same room on separate devices, make sure that only one has an active mic and/or speakers.