Information Services > Services > Email > Student Email > Office 365 FAQ

Office 365 Frequently Asked Questions

In order to activate your account you must be actively enrolled in classes. If you are not yet enrolled, you will receive an error that your account cannot be found. If you have recently enrolled for the first time, you may still get the error if Campus Connect is still updating your student affiliations. Please wait a few days and try again.

If you have never accessed your Office 365 account before, log into using your Campus Connect username and password to activate your new Office 365 account.

If you have previously logged into your Office 365 account and have configured either a mobile phone, an alternate email address, or security questions on your account, you can proceed to Microsoft's Office 365 login page and reset your password from there. 

To retrieve your Office 365 account information, you can also log into using your Campus Connect username and password. You will see your email address and username on screen and will be presented with an option to create a temporary password.  

You will have access to Microsoft applications, including: Word, Excel, PowerPoint, Outlook, and OneNote, plus 1TB worth of storage on OneDrive.


The latest version of Office can be installed on up to five personally-owned computers.


Office applications are available for mobile devices such as Android Phone, iPad, iPhone, and Windows Phone. 

Log in to with your Office 365 username and password.Office 365 001.png
Click on 'Install Office 2016' to download the Office installation file.Office 365 002.png
Once installed, you may need your Office 365 account username and password to use this software. This FAQ provides information on how to reset your Office 365 account if needed.
From your device's home screen, click on Settings, and select Mail, Contacts, Calendars.student_ios1.jpg

Select Add Account.


Select Microsoft Exchange.


Type in your full email address, your Office 365 Password, and a description for the account. Press Next.


Make sure Mail is toggled to On, and if you would like to also view your Contacts, Calendars, Reminders and Notes, toggle those on as well.

Press Save.

The account will now appear on your Accounts screen in Mail, Contacts Calendars.

Please note that the steps for adding an account to an Android device may vary depending on your handset and the version of Android it is running. 

From your home screen, open the Settings menu. In the Accounts section, select Add Account.


For the account type, select Microsoft Exchange ActiveSync. This may also be called Exchange, or Corporate followed by Microsoft Exchange as a sub-option.


On the next page, enter your full email address and your Office 365 password.


Press Next.

If prompted to accept security settings from the server, press OK.


Your account is now configured for your Android device.

Student email accounts are normally configured for mobile devices and email applications via Microsoft Exchange as it allows access to all the account's features. However, if your device does not have the ability to connect an account using Exchange, the settings below can be used to access your account via IMAP.

Please note that connecting to your account using IMAP will only allow access to your email messages. Accessing your calendar and contacts will require the account to be connected with Exchange.

To configure IMAP, follow the instructions here.

1. Outlook 2010/2013

2. OS X Mail

3. Windows 8 Mail


1. Outlook 2010/2013

Open Outlook. Select the File menu, then click Add Account.


On the Add New Account window, select the E-mail Account radio button, and fill in your full name, your email address, and your Office 365 password. Press Next.


Outlook will now attempt to automatically configure the server settings. Please note that Outlook will sometimes take several minutes on this screen before completing.


Once all three lines have green checkmarks next to them, press Next. Your account is now configured for Outlook.

2. OS X Mail

To add your e-mail account to OS X's Mail application, first open Mail, then go to Mail - Preferences - Accounts. Press the "+" icon at the bottom-left of the Accounts menu to add a new account.

Select Exchange.



Enter your full name, your email address, and your Office 365 password.


On the Account Summary screen, press Continue.


On this screen, make sure Mail is selected, as well as Contacts, Calendar, Notes and Reminders if you would like to view those as well.



Press Done. Your account is now configured for Mail.

3. Windows 8 Mail

With the Mail application open, reveal the Charms bar, and go to Settings.


Press Accounts.


Press Add an account.

Select Exchange.


Enter your address, and your Office 365 password. Press Connect.

If you receive a "Make my PC more secure" message, select Enforce these policies.


Your account will now appear in the left column of the Mail app.

The accounts are hosted by Microsoft as part of a program called Office 365 Education. To learn more about this service, visit this Microsoft website.

For further questions regarding the Office 365 for Education services, please contact the Technology Support Center.

The Microsoft Office team is dedicated to making Office products more available to people with disabilities and to help everyone create content that's more accessible.  More information about accessbility in Office 365 can be found on Microsoft's Accessiblity Website.
Accessing your DePaul student email through the web allows you get your email whenever you are online. Keyboard shortcuts and navigation for the online experience are different from Outlook 2016 desktop. If you use a screen reader, this article can help, as well as these most commonly used Keyboard Shortcuts for Outlook for the Web.  Alternatively, you can decide to use the Light version of Outlook for the Web. It has an HTML interface that some people prefer to use with a screen reader. For more information about the Light version of Outlook for the Web, see Outlook for the Web Light

When accessing your email in a web browser, you can also use your web browser's features that improve the readability of pages.  Most browsers offer features like zoom, customizable font sizes and colors, a high contrast mode, and compatibility with screen readers.  For information about the accessibility features that are provided by your web browser, look for information in the Help menu of your browser.