Information Services > Services > Email > Employee Email > Accessing Your Email > Mobile Devices

Mobile Devices

Information Services uses the ActiveSync protocol so that DePaul employees may access their  DePaul email and calendar on their smartphones and other mobile devices.  To better protect DePaul data, Information Services requires that all devices receiving DePaul email are encrypted and have a complex PIN or Password. Instructions for setup for Android, Apple, Blackberry and Windows devices can be found below.  

Note: Configuring ActiveSync on your device may cause alternative authentication methods (facial recognition, fingerprint scanning, etc.) to become unusable. 

Setup

Step 1: ActiveSync

Before following the instructions below, you will need to perform a one-time ActiveSync activation by visiting http://activesync.depaul.edu. Once you have performed this activation, return to this page to complete the email setup on your device.

Step 2: Back Up Your Device (optional)

Backing up your device regularly is suggested, especially before making changes to your device. 

Step 3: Encryption

In order to protect DePaul data, Information Services requires that all devices using ActiveSync to receive email are encrypted, and have a complex PIN/Password.  A complex PIN is at least 4 characters that are non-repeating and non-sequential. For example, "1111" or "4567" are considered too simple, but "0606" or "1185" are not.
Note: Many Android devices have different operating systems and interfaces, depending on the manufacturer and model. Your device interface may not look like the screenshots below, but it should be somewhat similar. If you have any difficulty, please contact the Technology Support Center for assistance.

Encryption


1. Prior to encrypting, fully charge your device, and plug into an outlet (Some Android devices will not allow you to begin encrypting until these conditions are met.)

2. Go to Settings.

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3. Choose Security.
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4. Choose Encrypt Device.
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5. Confirm your PIN (or password) on the screen.
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6. Select Encrypt Device again, and your device should reboot and start the encryption process.
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7. Leave your device connected to a charger during this process, which can take up to an hour, depending on the device and amount of storage you have available. Some devices will request another PIN be created specifically for encryption. This PIN may need to be entered when rebooting the device, and is generally allowed to be the same PIN as used to lock the device.

Changing the Device PIN

  • PIN complexity requirements will force PINs to be reset if they do not meet minimum security settings. The requirements are as follows:
  • PINs must be a minimum of 4 characters
  • PINs cannot be the same character repeated (i.e. '1111' or '2222')
  • PINs cannot contain sequential patterns (i.e. '1234' or '6789')
To reset PINs that do not meet these requirements, follow these steps:
  1. Go to Settings
  2. Go to Lock Screen
  3. Go to Screen Lock
  4. Confirm your current PIN
  5. Select PIN
  6. Enter your new PIN

Encryption

iOS devices automatically enable device encryption when a passcode is set.  For these devices, no separate encryption setup is needed.


Changing the Device Passcode

Passcode complexity requirements will force passcodes to be reset if they do not meet minimum security settings.  The requirements are as follows:
  • Passcodes must be a minimum of 4 characters.
  • Passcodes cannot be the same character repeated (i.e. '1111' or '2222')
  • Passcodes cannot contain sequential patterns (i.e. '1234' or '6789')
To reset passcodes that do not meet these requirements, follow these steps:
  1. Go to Settings
  2. Go to Touch ID & Passcode (On devices without Touch ID, go to Passcode)
  3. Go to Change Passcode
  4. Key in your new passcode. 
iOS touch ID & passcode menu

Encryption

  1. Prior to encrypting, fully charge your device, and plug into an outlet (Some devices will not allow you to begin encrypting until the battery is full.)
  2. On the home screen, swipe down from the top of the screen. 
  3. Tap Settings
  4. Choose Securitydevice-encryption-blackberry-2.png
  5. Choose Encrypt Phone.device-encryption-blackberry-3.png
  6. Set the Device Encryption switch to On.

Changing the Device PIN

PIN complexity requirements will force PINs to be reset if they do not meet minimum security settings.  The requirements are as follows:

  • PINs must be a minimum of 4 characters.
  • PINs cannot be the same character repeated (i.e. '1111' or '2222').
  • PINs cannot contain sequential patterns (i.e. '1234' or '6789').
To reset PINs that do not meet these requirements, follow these steps:

  1. Go to Settings
  2. Go to Security and Privacy
  3. Go to Device Password
  4. Choose Change Password

Windows 10 Phone Encryption

  1. Bring up All Apps and open Settings.
  2. Tap on System.
    3.  
  3. Tap on Device Encryption.
    4.  
  4. Slide the switch to On.
    5.  
  5. If your device does not have a PIN already set you will automatically be redirected to set one up. Tap on Add under the heading PIN.

Windows 8.1 Phone Encryption

Devices running Windows Phone 8.1 have no settings to enable device encryption.  Once the device recognizes that encryption is required, the device will begin the encryption process automatically.  To verify that your device has been encrypted, go to Settings > Storage Sense, and you will see your device's storage, which will show "encrypted" if completed.

 
 
Changing the Device Password
Password complexity requirements will force Passwords to be reset if they do not meet minimum security settings.  The requirements are as follows:
  • Passwords must be a minimum of 4 characters.
  • Passwords cannot be the same character repeated (ie. '1111' or '2222').
  • Passwords cannot contain sequential patterns (ie. '1234' or '6789').
To reset Passwords that do not meet these requirements, follow these steps:
  1. Go to Settings
  2. Go to Lock Screen
  3. Choose Change Password
  4. Enter your current password
  5. Enter and confirm your new password
DePaul owned Windows 8.1 devices that are using the DePaul Administrative image will already be encrypted.  

Some devices that are designed for consumer purposes do not support device encryption.  These devices will not have these options, nor will they be held to the encryption requirements.

For Windows 8.1 RT devices (Surface RT, Surface 2 (non-Pro), etc), encryption is automatically enabled when someone with a Microsoft account and administrative rights to the device logs in.  When this occurs, a recovery key is stored in your Microsoft account.  

For Windows 8.1 Non-RT devices, Encryption is not automatically enabled.  During the encryption process, make sure you have your device plugged in to power, as this process can take approximately 30 minutes, and can drain a battery charge faster than normal.  

To enable encryption on your Windows 8.1 device:

1. From the Desktop, open Windows Explorer.

2.Brows to the C:\ drive under Devices and Drives, then right click (or tap and hold on a touch screen)

3. Select Turn on BitLocker.


4. The BitLocker window will appear.  After it finishes starting, you will be asked where to save your recovery key.  We suggest choosing Save to your Microsoft Account.


5. After selecting where to save your recovery key, you will be asked how much of your drive you want to encrypt.  We reccomend choosing Encrypt Entire Drive, unless you've just started using the device.  


6. The next screen will ask if you are ready to encrypt the drive.  Check the box for Run BitLocker system check, which will check for any common issues before encrypting.  


7. Now choose Start encrypting.  Your device may reboot at this time.  After it comes back up, you will see a popup balloon stating that your drive is being encrypted.  Clicking on this will give you a progress window.  

After the process is finished, your C:\ drive will have an icon with a padlock.  This shows that the drive is now encrypted.
 
BitLocker will request the recovery key if it detects a change or issue with the device.  When this challenge occurs, you will not be able to use the device until you provide the recovery key.  For more information on BitLocker recovery keys, please visit Microsoft's BitLocker Key FAQs here.

Changing the Device PIN

 
PIN complexity requirements will force PINs to be reset if they do not meet minimum security settings.  The requirements are as follows:
  • PINs must be a minimum of 4 characters.
  • PINs cannot be the same character repeated (i.e. '1111' or '2222').
  • PINs cannot contain sequential patterns (i.e. '1234' or '6789').
To reset PINs that do not meet these requirements, follow these steps:
  1. Swipe in from the right edge of the screen, and tap Settings
  2. Tap or click Change PC settings
  3. Tap or click Accounts
  4. Tap or click Sign-in options
  5. under PIN, tap or click Change
  6. Confirm your current password
  7. Update your PIN

Step 4: Add Mailbox

Many Android devices have different operating systems and interfaces, depending on the manufacturer and model. Your device interface may not look like the screenshots below, but it should be somewhat similar. If you have any difficulty, please contact the Technology Support Center for assistance.

1. Navigate to the Settings application. On most Android devices, this can be accessed either by pressing the Menu key while on the home screen or by finding the Settings icon in the applications list.


2. Locate the Accounts and sync item.

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3) Press Add account.


4) Choose Corporate.  This may instead be labeled Exchange or ActiveSync depending on phone model and OS version.


5) Enter your e-mail address in the format username@depaul.edu and your Campus Connection password.

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6. You may be prompted to enter more settings to complete the setup of your e-mail account. If so, enter them as follows:

  • Username: DPU\username (where "username" is your Campus Connection username)
  • Password: your Campus Connection password
  • Server: outlook.depaul.edu
  • Check the  box: Use secure connection (SSL)

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7. You may be prompted to accept security policies and create a PIN code to lock your phone if you do not already have one.

1.  Open Settings from your device's home screen.

 

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2.  Choose the Accounts and Passwords.
iOS Accounts & Passwords menu
 
3.  Choose Add Account.
iOS Add Account menu
 
4.  Choose Exchange.

 

 

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5.  Enter the following information:
  • Email: your DePaul e-mail address in the format USERNAME@depaul.edu (where "username" is your Campus Connect username)
  • Password: your Campus Connect password
  • Description: a name for the account which will differentiate this inbox from other inboxes in your Mail app

 

iphone5.jpg 

 

6.  Press Next.

7.  You will now have the opportunity to select which items you would like to synchronize to your iPhone, including your Mail, Contacts, and Calendar.
Information Services supports BlackBerry device connections via ActiveSync only.  To setup a Blackberry 10 device, please follow the instructions below.  If your Blackberry is running an Android OS, please follow the instructions listed above for Android.  If you have any questions, please call the Help Desk at 312-362-8765.

1.  On the home screen, swipe down from the top bezel and select Settings.

2.  Select Accounts - Add Account - Email, Calendar and Contacts.

3.  Enter the email address in the Email Address field and press Next.

4.  Enter your Campus Connect password on the next screen and press Next.

5.  The device will now attempt to auto-discover the settings for your email account.

1.  Launch the Outlook app.

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2) In the lower right tap on the "..." menu.

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 3.  Choose add email account.

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4.  Choose Exchange.

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5.  Enter your DePaul employee e-mail address in the format username@depaul.edu and your Campus Connection password.  Press sign in.

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6. If you do not have a pin, you will be prompted to create one at this time.

 

Support

If you need assistance setting up your phone to receive your DePaul employee email, please contact the Technology Support Center at 312-362-8765 or visit the Genius Squad.

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