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Employee Email Frequently Asked Questions
Where are my resource accounts?
Owners of resource accounts will automatically see their resource account inboxes underneath their primary inbox when using the Outlook destop app for Windows. Users with delegate access to a resource account can manually add the mailbox. Instructions can be found on the Resource Accounts page.
Resource accounts are not automatically shown in Outlook for Mac. To add a resource account in Outlook 2016 for Mac follow the following steps:
1. Click on File at the top
2. Select Open -> Other User’s Folder
3. Search for the mailbox and select Open
How do I assign delegate permissions in Outlook 2013 or 2016?
When you are the owner of a resource account, the resource account will appear within your primary Outlook profile. You can assign delegate permissions from within your primary Outlook profile on a per-folder basis. Under your resource account's name in the left navigation bar, right-click on the folder for which you wish to delegate access (for example, Inbox) and choose Properties. On the Permissions tab, you can add the appropriate users and permissions for your delegates. If you have any issues performing delegation in Outlook 2013 or 2016, please contact the Technology Support Center
for assistance. More information about resource accounts can be found on the Resource Account
How do I manage junk-mail filtering in Outlook?
DePaul employs a spam-filtering service from Google called Google Apps. In order to eliminate conflicts and confusion, Information Services has disabled user-configurable junk mail setting options in Outlook desktop client (2013 for Windows, or 2011 for Mac OS X) and from Outlook Web App. Users can only add users to the Google Safe Senders and Blocked Senders lists. These lists are synchronized between the Outlook desktop client and Outlook Web App. More information about can be found on the Spam Control page.
How do I block/unblock a sender?
The easiest way to manage blocked senders is to use Outlook Web App. To block the sender of a message that you have received, simply right-click on the message and choose "Add Sender to Blocked Senders List," as depicted in the image below.
You can also manage your blocked senders list by visiting the Exchange Control Panel (which can also be accessed by clicking Options > See All Options in the top-right corner of the Outlook Web App). Choose the "Block or Allow" option on the left side of the page; you will then be able to add or remove e-mail addresses from your Blocked Senders list. Be sure to click the "Save" button in the bottom-right corner once you are done modifying the list.
How do I change the default email client on a Mac?
Launch the “Mail” application from the “Dock” or from the “Applications” folder
Go to the "Mail" menu and select "Preferences"
On the "General" tab select your Mac's default e-mail reader from the drop down list at the top of the tab
Can I import a .pst file into Outlook?
Yes, it is possible to import a .pst file into Outlook. To import a .pst into Outlook 2013 or 2016 for Windows, please follow these steps:
- Click “File”
- Click “Open”
- Select “Outlook Data File”
- Navigate to the directory where your .pst file is located
- Select the .pst file by clicking on it
- Click “Ok”
Your .pst file will appear as an additional folder within your current profile. If you create a new Outlook profile, you will need to import your .pst file again to interact with it.
Why are some of the messages that I'm sending using OWA getting marked as spam?
Information Services has been alerted to several potential causes:
- Ad blocker enabled in browser
- Certain anti virus applications
Please be aware that some third-party applications may alter email messages that are sent via Outlook Web Access without the user's knowledge. This may lead to the message being rejected or being marked as spam by the recipient.
If you are experiencing this issue, please try a different browser or disable any browser extensions that you may be using.
What does [Ext] mean in an email's subject?
Any email that comes from outside of DePaul will have the text '[Ext]' added to the beginning of the subject line of the email. This change is intended to help DePaul employees better identify emails coming from senders outside of DePaul.