Employee Email Frequently Asked Questions

When you are the owner of a resource account, the resource account will appear within your primary Outlook profile. You can assign delegate permissions from within your primary Outlook profile on a per-folder basis. Under your resource account's name in the left navigation bar, right-click on the folder for which you wish to delegate access (for example, Inbox) and choose Properties. On the Permissions tab, you can add the appropriate users and permissions for your delegates. If you have any issues performing delegation in Outlook 2013 or 2016, please contact the Help Desk for assistance.  More information about resource accounts can be found on the Resource Account page.

Windows

Owners of resource accounts will automatically see their resource account inboxes underneath their primary inbox when using the Outlook destop app for Windows.  Users with delegate access to a resource account can manually add the mailbox.  Instructions can be found on the Resource Accounts page.

Mac

DePaul employs a spam filtering service from Microsoft called Exchange Online Protection. Users can add to their Safe Senders and Blocked Senders lists. These lists are synchronized between the Outlook desktop client and Outlook Web App.   More information about spam filtering can be found on the Spam Control page.

You can also manage your blocked senders list by visiting the Exchange Control Panel (which can also be accessed by clicking Options > See All Options in the top-right corner of the Outlook Web App). Choose the "Block or Allow" option on the left side of the page; you will then be able to add or remove e-mail addresses from your Blocked Senders list. Be sure to click the "Save" button in the bottom-right corner once you are done modifying the list.

1. Launch the “Mail” application from the “Dock” or from the “Applications” folder
2. Go to the "Mail" menu and select "Preferences"

3. On the "General" tab select your Mac's default e-mail reader from the drop down list at the top of the tab

1. Click “File”
2. Click “Open”
3. Select “Outlook Data File”
4. Navigate to the directory where your .pst file is located
5. Select the .pst file by clicking on it
6. Click “Ok”

Your .pst file will appear as an additional folder within your current profile. If you create a new Outlook profile, you will need to import your .pst file again to interact with it.