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Office 365 Frequently Asked Questions

How do I activate my free Office 365 account?

In order to activate your account you must be actively enrolled in classes. If you are not yet enrolled, you will recieve an error that your account cannot be found. If you have enrolled for the first time very recently, you may still get the error if Campus Connect is still updating your student affiliations. Please wait a few days and try again.

If you have never accessed your Office 365 account before, log into using your Campus Connect username and password to activate your new Office 365 account.​​​​

What can I do if I forgot my Office 365 e-mail address, username or password?

If you have previously logged into your Office 365 account and have configured either a mobile phone, an alternate e-mail address, or security questions on your account, you can proceed to Microsoft's Office 365 login page and reset your password from there. 

To retrieve your Office 365 account information, you can also log into using your Campus Connect username and password. You will see your e-mail address and username on screen and will be presented with an option to create a temporary password.  

What services does my Office 365 account give me access to?

You will have access to Microsoft applications, including: Word, Excel, PowerPoint, Outlook, and OneNote, plus 1TB worth of storage on OneDrive.


The latest version of Office can be installed on up to five personally-owned computers.


Office applications are available for mobile devices such as Android Phone, iPad, iPhone, and Windows Phone. ​​​​​​​

How can I install the Office 365 applications on my personally-owned computer?

Log in to with your Office 365 username and password.
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Click on 'Install Office 2016' to download the Office installation file.
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Once installed, you may need your Office 365 account username and password to use this software. This FAQ provides information on how to reset your Office 365 account if needed.

How can I access Office 365 Applications using my iPhone or iPad?

From your device's home screen, click on Settings, and select Mail, Contacts, Calendars.



Select Add Account.


Select Microsoft Exchange.


Type in your full email address, your Office 365 Password, and a description for the account. Press Next.


Make sure Mail is toggled to On, and if you would like to also view your Contacts, Calendars, Reminders and Notes, toggle those on as well.

Press Save.

The account will now appear on your Accounts screen in Mail, Contacts Calendars.

How can I access Office 365 Applications using my Android device?

Please note that the steps for adding an account to an Android device may vary depending on your handset and the version of Android it is running. 

From your home screen, open the Settings menu. In the Accounts section, select Add Account.


For the account type, select Microsoft Exchange ActiveSync. This may also be called Exchange, or Corporate followed by Microsoft Exchange as a sub-option.


On the next page, enter your full email address and your Office 365 password.


Press Next.

If prompted to accept security settings from the server, press OK.


Your account is now configured for your Android device.​​

What if my mobile device does not have an option to connect to Microsoft Exchange?

Student e-mail accounts are normally configured for mobile devices and e-mail applications via Microsoft Exchange as it allows access to all the account's features. However, if your device does not have the ability to connect an account using Exchange, the settings below can be used to access your account via IMAP.

Please note that connecting to your account using IMAP will only allow access to your e-mail messages. Accessing your calendar and contacts will require the account to be connected with Exchange.

To configure IMAP, follow the instructions here.

How can I setup my e-mail application to access my Office 365 e-mail account?

1. Outlook 2010/2013

2. OS X Mail

3. Windows 8 Mail


1. Outlook 2010/2013

Open Outlook. Select the File menu, then click Add Account.


On the Add New Account window, select the E-mail Account radio button, and fill in your full name, your email address, and your Office 365 password. Press Next.


Outlook will now attempt to automatically configure the server settings. Please note that Outlook will sometimes take several minutes on this screen before completing.


Once all three lines have green checkmarks next to them, press Next. Your account is now configured for Outlook.

2. OS X Mail

To add your e-mail account to OS X's Mail application, first open Mail, then go to Mail - Preferences - Accounts. Press the "+" icon at the bottom-left of the Accounts menu to add a new account.

Select Exchange.



Enter your full name, your email address, and your Office 365 password.


On the Account Summary screen, press Continue.


On this screen, make sure Mail is selected, as well as Contacts, Calendar, Notes and Reminders if you would like to view those as well.



Press Done. Your account is now configured for Mail.

3. Windows 8 Mail

With the Mail application open, reveal the Charms bar, and go to Settings.


Press Accounts.


Press Add an account.


Select Exchange.

Enter your address, and your Office 365 password. Press Connect.

If you receive a "Make my PC more secure" message, select Enforce these policies.


Your account will now appear in the left column of the Mail app.


Who do I contact if I have further questions or issues related to the use of my Office 365 for Education account?

The accounts are hosted by Microsoft as part of a program called Office 365 Education. To learn more about this service, visit this Microsoft web site.

For further questions regarding the Office 365 for Education services, please contact the Technology Support Center.