Information Services > Services > Administrative Computing > E-Fax > E-Fax FAQs

E-Fax Frequently Asked Questions

How do I add new employees to the E-Fax service?
When a new employee is hired, they receive an email address from DePaul ( The supervisor then emails with the user's name, username, fax number/email, and a request stating the new employee needs access to the E-Fax system.

Will my fax number change?
The E-Fax system will be setup using a new bank of numbers i.e. (312) 476-XXXX. This provides uniformity and allows Information Services the ability to distinguish between fax numbers and phone lines.  On conversion to E-Fax your department will be assigned a new fax number.  However, your old fax number will continue to function (your existing fax number will be forwarded to the new line) as it does today.  We do request that when you update your stationary, business cards, etc. you use the new fax number.

Can the receiving party tell whether I have faxed a document via a traditional fax machine or via E-Fax?
The receiver cannot tell whether the faxed document was sent via a fax machine or via E-Fax.

How do I create a departmental email resource?
Submit a request form in the IS Service Portal.  The request form can be found here.  Once you submit the request, Netadmin will create the requested resource and send you a detailed instructional document on how to access the newly created resource.
I am unable to send a fax via my email account, how can I get this working?
At the time of implementation of E-Fax, each department’s budget manager will fill out the “Departmental Migration Form” which includes a list of people that should have this ability. If you are included in this form your email account will be given faxing permissions. If you are not included, you will need to contact your budget manager to request E-Faxing permissions.

How does the fax look on the receiving end?
The subject line of your email becomes the Subject: or Re: line of the fax cover sheet.
The text you entered in the body of the email becomes the Comments: or Details: on the cover sheet.
Your name, phone number, fax number, and email address will appear on the fax cover sheet