DePaul University Information Services > Security > Tools & Downloads > Two Factor Authentication > Two Factor FAQ

FAQ - Two Factor Authentication

What software does DePaul use to implement two factor authentication?

DePaul will be utizilizing the DUO Security platform.  This platform provides us with a simple, secure way to implement two-factor authentication.  Users can download the DUO Mobile app to their smartphone or tablet, or use a landline or cell phone number.  DUO provides us with feature-rich options and ease of use.  
For more information on DUO, please visit https://guide.duo.com/

How do I get started with using DUO with the VPN?

Navigate to the "Using DUO with the VPN page here​.  Find the header titled "First Time Setup" and follow the instructions in the PDF.  ​After you have enrolled your devices, navigate to the same page and find the header "Configure Datacenter VPN to use two factor authentication".  Follow the instructions in the PDF to correctly set up your VPN client to use two factor- authentication.  ​​

How do I get started with using DUO with Campus Connect?

If you hav not used DUO before with the VPN or with Campus Conect, you will be prompted to setup a device to be used with Campus Connect and DUO.  Click here for instructions.

How do I use DUO with Campus Connect (if I am already setup with DUO)?

Follow the instructions here to use DUO when prompted in Campus Connect.

How do I manage or add a devices?

​Please follow the instructions in the PDF. Navigate here​ and find the header titled "Manage/Add Devices".​

What do I do if I forgot my main device?

If you forgot your main device (i.e. The first device you enrolled), you will need to login to the VPN with your backup device.  In order to accomplish this, please follow the instructions in the PDF​. ​

I got a new device, now what?

If you got a new device, you will need to enroll it.  Please follow the instructions in the PDF​.  

​I got a new smartphone and I have the same phone number, what do I do?

If you have a new smartphone with the same phone number, you will need to redownload and reactivate the Duo Mobile application on your smartphone. Please follow the instructions in the PDF​.  ​

What do I do if I forgot or don't have access to my enrolled devices?

Please contact the Help Desk at 312-362-8765 for assistance.​

What do I do if I got a new device and only had one enrolled, which happens to be my old device?

Please contact the Help Desk at 312-362-8765.  For a landline or cell phone, the Help Desk will add your new phone number to your account and you will be ready to go.  For smartphones (using the Duo mobile application), the Help Desk will add your new device and then send an SMS that includes an installation instruction link and an activation link.  The instruction link will show you how to download the Duo Mobile application (if you have not already done so) and the activation link will automatically add the necessary configuration to the Duo Mobile application.  After the activation step, you will be ready to go.  ​

How do I set my default device?

There are a number of reasons to change your default device: new phone, new number, etc.  Please follow the instructions in the PDF​. 

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