Information Services > Security > Security Guidance > How do I > Recover from Network Suspension
How can I fix my computer?
If you have noticed that your network connectivity has been suspended, immediately call the Technology Contact Center at (312) 362-8765. If you are using your own personal laptop computer, you can bring your computer to the Genius Squad.
Most Internet based worms or exploits take advantage of unpatched computers, easily guessable passwords, no passwords, or the lack of an anti-virus scanner. To combat this, we recommend the following.
Make sure you stay up-to-date by staying current on patches.
Choose a strong password for your machine; this password should be 8 characters long, a mixture of letters, numbers and other characters, and not be based on a dictionary word of any language.
Update your Anti-Virus software daily.
Report any suspicious behavior to the Helpdesk.
We strongly recommend that all users of Windows 7/8 utilize the Internet Connection Firewall which can prevent a large percentage of attacks against your computer.
Microsoft also provides a feature called "Windows Update'' in Windows 7/8 Professional. This is a feature built into the operating system and provides friendly reminders when updates are needed.
If you have questions regarding computer or network security, feel free to contact us with those questions. We will help in any way possible.