| Service Name | Service Description | Project Description | Purpose | | Condor Web Hosting/Email | Faculty/staff web hosting, legacy email service | Retire condor mail service, migrate existing users to Exchange | The condor email service has reached it end of usefulness and has been replaced by Exchange. This project will provide a transition for existing condor mail users to exchange. |
| Condor Web Hosting/Email | Faculty/staff web hosting, legacy email service | Replace/upgrade existing web hosting solution used by faculty and departments (Condor) | The web hosting stack that resides on the condor system is very outdated. As no replacement for faculty sites exists, the current infrastructure will be upgraded. |
| Data Backup/Restoration | Disaster recovery and redundancy for data protection | Research and replace existing backup platform | The current system used by the University for long term backup storage has reached its end of life. System engineers will plan a new system that meets the data recovery needs of the University. |
| Data Storage Services | File and database storage services for both structured and unstructured data | Migrate existing storage platforms to new Compellent infrastructure. | The current storage platform that used by University systems has reached its end of life. System Engineers will engage multiple vendors and design a new storage platform that will meet the needs of the University’s applications. |
| Datacenter Facilities | DePaul's enterprise computing facilities. | Vmware hardware refresh for CST5, Planning for DFT |
The existing hardware running the University virtualization environment has reached end of life. Research, planning, and procurement of new hardware for CST datacenter followed by DFT datacenter site.
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| Datacenter Facilities | Renegotiate and re-evaluate current co-lo agreement with ServerCentral | Re-evaluate current co-lo agreement with ServerCentral |
The University's co-location contract for our primary datacenter site will be expiring. Research of alternate facilities,costs, and services will be evaluated for use in negotiation.
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| Directory Services (AD) | Provides login functionality and management for DePaul Employees and Students. | Jarvis CDM AD and Exchange Migration
| Provide IS-managed authentication and messaging services to CDM students, faculty, and staff for better integration with the rest of the University
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| Directory Services (AD) | Provides login functionality and management for DePaul Employees and Students. |
Login Script Review and Update
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Align login scripts across all Windows platforms to increase reliability of drive mapping process
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| DNS | DNS reservations and allocations (add, remove, edit) | Research new campus DNS system | Assess and determine the advantages of combining our current DNS and IPAM offerings into a single suite/pane of glass. |
| Employee Desktop Management | Provides a customized DePaul user experience for DePaul Employees with Mac PCs |
Apple macOS Support
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Support the University Mac community by staying up to date with macOS release lifecycle
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| Employee Messaging Services | Provides enterprise-wide e-mail, calendaring, and address book functionality for DePaul employees (primarily). |
Exchange 2010 Archiving and Retention Policies
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Remove storage limitations on Exchange mailboxes, improving user experience by allowing users to retain mail indefinitely in the online archive
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| Employee Windows Desktop Management | Provides a customized DePaul user experience for DePaul Employees with Windows PCs |
Microsoft BitLocker Administration and Monitoring
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Upgrade BitLocker management system to dramatically reduce computer deployment time via used-space encryption
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| EZProxy | Proxy Service for Library Current Version 5.7.20 | Move to newest Version (6.0) and review hosted options | Perform needed update to the Authentication system for Library resources. |
| ID Card System | Blackboard Transaction System Current version 3.11.2.2
Includes IDCard app, reporting, card swipes, registers, activity readers… | Pilot for NFC card standard on IS 7th Floor Readers | Pilot test on CNA 7 of contact-less ID Cards. Information Services will test the new cards before an eventual recarding of the university. |
| Internal Inventory | Investigate products that can be used to manage department inventory | Deploy network equipment inventory management system | As physical and virtual IT inventory grows it becomes increasingly important to utilize software to manage and track the infrastructure components used by the department. |
| Internet Services | Provides enterprise internet connectivity | Implement connectivity upgrades to campus WAN infrastructure | This project will upgrade the uplinks at the distribution layer of the network. Several sites are planned to be upgraded to 10G capacity. |
| LAN Services | Provide connectivity to edge devices and hosts | Campus access layer network equipment replacement project | Several network components within the campus edge network layer are end of life and need to be replaced. |
| LAN Services | Provide connectivity to edge devices and hosts | Upgrade network core and distribution equipment | Several network components within the campus core and distribution layers are end of life and need to be replaced. |
| LAN Services | Procure, install, and configure equipment for new Basketball arena | Design and deployment of equipment in new Arena |
IS will be responsible for procuring, installing, and configuring network services at the new WinTrust Arena before operations begin there.
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| Monitoring |
System provisioning and monitoring
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Improve system provisioning and monitoring processes
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IS will look to evaluate and improve upon its current internal system provisioning process to better capture monitoring and logging needs.
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| Network Administration | Handles access requests/removals for PeopleSoft, Exchange, File/Print, Student mail, and other systems | New User Provisioning | Automate the process of account assignment to occur at the time an employee is hired and processed in PeopleSoft. |
| Network Administration | Handles access requests/removals for PeopleSoft, Exchange, File/Print, Student mail, and other systems | Review group/folder security | There are some inconsistencies in the security setup that NetAdmin maintains. Review needs to happen to understand what needs to be cleaned up and how best to go about it. |
| Network File Storage Services | Provides User and Departmental file storage space for DePaul Employees |
H: Drive Retirement
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Modernize software distribution infrastructure
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| Network Security | Provide security services to non-firewall devices; Provide packet traces; Provide user location for incident response; Provide tap services for security monitoring devices; Syslog forwarder to BCS | Enhance network security by adding additional controls to devices connected on DePaul's network | To secure campus endpoints network access policy will be tested and applied. These policies will allow desired communication between campus hosts and to internet resources, but disallow unwanted and/or harmful traffic. |
| Oracle Databases | Oracle | Discuss Oracle storage setup w/ OSS | During the refresh of the DePaul data centers, DBA's and Storage team want to take advantage of technologies offered by Oracle to improve how databases are protected and maintained. |
| Password Vault |
Migrate IS Systems team's secure password storage to OPS centralized system
| Administrative password management solution |
In order to better maintain, control, and audit system passwords IS Infrastructure teams will begin to use a centralized password management system.
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| Password Vault |
Migrate IS Networks team's secure password storage to OPS centralized system
| Administrative password management solution |
In order to better maintain, control, and audit system passwords IS Infrastructure teams will begin to use a centralized password management system.
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| Shared outbound SMTP | Email destined for addresses outside of DePaul | Create an SPF record for campus mail hosts and evaluate and optimize campus mailflow architecture | In an effort to reduce spam and increase mail delivery success SPF records will be created and maintained by IS. |
| SPLUNK Log Aggregation/Analysis | Data aggregation for monitoring and reporting purposes | Splunk Log Aggregation system: Increase capacity, log additional datasets, determine retention, governance model | IS will evaluate current retention policy of system and application logs being forwarded to Splunk log analysis system. A process to evaluate future log requests will be created and documented. |
| SPLUNK Log Aggregation/Analysis | Data aggregation for monitoring and reporting purposes | Splunk Log Aggregation system: add new search and indexing servers to current farm | In order to enhance the performance of the existing Splunk infrastructure an additonal physical server will be added to to the indexer list. |
| Student Academic Computing | Provides student academic computing resources |
Windows 10 and Office 2016 Migration for Academic Environment
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Modernize the lab and classroom environment by moving to the latest Microsoft Windows and Office offerings
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| Telephony Services | Enables voice communications over telephones. | Implement SIP routing for all voice systems |
Implement redundancy and automatic failover using BGP between the two connections DePaul uses for IP telephony. In addition, decommission and port numbers used on outdated and costly traditional phone circuits.
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| Telephony Services | Enables voice communications over telephones. | Upgrade existing phone and voicemail systems |
The current version of Cisco VoIP software is coming upon its end of support date. In order to maintain support and add additional features an upgrade will be planned an executed.
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| Video Streaming/Ooyala | Video streaming solution | Evaluate replacement solutions which can be integrated with D2L/SharePoint. | The University provides systems to host streaming video contact for faculty and various departments across the organization. Need to move to a newer system with better integration with our LMS and a more favorable contract for the amount of media that is uploaded and streamed. |
| Virtual Infrastructure | upgrade vmware to 6.x version | Upgrade VMWare |
Upgrade will be performed to keep University's virtualization platform current.
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| WAN Services | Provide connectivity to core/distribution services between campuses | WAN Services Updates: circuit updates, and updates to Ciena fiber equipment | To alleviate bandwidth saturation on the loop campus, a planned upgrade to 10G of bandwidth to internet resources is planned. |
| WAN Services | Research Optical DWDM market | Research replacement of current DWDM gear |
Current optical network equipment within the campus network is reaching end of life and must be replaced. IS will research and evaluate the current offerings available in the marketplace.
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| Windows Server OS | Enterprise level Microsoft-based OS | Retire all Win 2003 Servers and migrate/replace existing applications | In an effort to minimize security risk all Windows 2003 servers will be decommissioned or security hardened due to the fact that microsft is no longer issues patches or supporting the OS. |
| Windows Server OS | Testing of Windows 2016 | Research and desgn standard server configuration for Windows 2016 |
With the release of a new server OS by Microsoft, the systems team will begin formal testing of the latest version in anticipation of future applications that will need to be provisioned on the OS.
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| WLAN Services | Provide wireless connectivity | Formal review of WLAN services offered at DePaul, including: site surveys; campus-wide wireless upgrade proposal; AP optimization; and upgrade of client onboarding experience | In an effort to improve coverage and performance of the campus WiFi network a complete survey of existing campus spaces will commence. New tools and practices will be used to determine changes or enhancements to the current service. |